Diversicare - Montgomery

    2020 N Country Club Dr, Montgomery, AL, 36106
    3.6 · 72 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good therapy, inconsistent care; cautious

    I've had a mixed experience here. Many staff and leaders are kind, professional and genuinely caring (a few people - Kenyatta, Quintella, Ashley, Robert - stood out), the rehab team and activities were excellent, and parts of the building are clean and welcoming. However staffing is inconsistent, responses to call lights are often slow, and I've seen serious safety and hygiene failures - falls, neglected toileting/linen issues, infections, pest and maintenance problems, and reports of abusive or rude behavior. Food and housekeeping quality are hit-or-miss. I'd recommend this facility cautiously for short-term rehab because of strong therapy and some exceptional caregivers, but I would be very careful about long-term placement without constant oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.60 · 72 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.6
    • Meals

      2.5
    • Amenities

      2.8
    • Value

      3.0

    Location

    Map showing location of Diversicare - Montgomery

    About Diversicare - Montgomery

    Diversicare - Montgomery is a large, for-profit senior care community at 2020 North Country Club Drive in Montgomery, Alabama, with 138 beds and staff available 24 hours a day, every day of the week, including Sundays, and they always seem to have someone around to answer questions or help out if something happens, which people have said makes the place feel welcoming and safe. The building has studio room layouts for residents, and the entire facility stays clean and well taken care of, with maintenance and cleaning teams keeping everything in neat shape, almost spotless, which you'll notice right away when visiting, and there's a friendly feel, too, as residents often say hello to newcomers in the halls.

    This place offers a range of care, serving both short-term rehab patients and those needing long-term skilled nursing, hospice care, memory care for people with dementia, and assisted living for seniors who want a little extra help. Therapy services are strong here, including occupational therapy, physical therapy, and respiratory therapy, with trained medical and therapy staff making sure people get individualized plans to support recovery and ongoing health. There are specialized treatments available, like IV therapy, wound management, and dialysis care, and people point out that both the Director of Nursing and the Director of Rehabilitation are caring and professional, with a full team working together to handle complex medical needs and daily care tasks.

    People appreciate the resident and family councils, which help families voice concerns and keep everyone involved in care planning, and there's a big focus on helping each person reach their best level of independence, whether they need help with medicines, health programs for wellness, or regular support from staff for daily routines, and you'll find options like a barber and hair salon, so people can maintain routines they've always enjoyed. Residents benefit from a community that hosts a mix of group outings, scheduled picnics, and entertainment options to keep things lively, which families often say helps their loved ones feel more at home and stay connected with others.

    Diversicare - Montgomery accepts Medicare and Medicaid, making it easier for families looking for financial support, and it holds a license as a Skilled Nursing Facility (license #N5106). The facility earned high marks during health inspections with no severe deficiencies, has an overall Grade A rating, and it carries a BBB rating of A+, which gives some peace of mind, though its community rating of 4.5 out of 10 (23rd in Montgomery) and a 3-star rating from the Centers for Medicare & Medicaid Services shows there's room to grow, as with most places. The Executive Director, Mr. Elmore Patterson, oversees the team and is known for being approachable and helpful, alongside the business office staff who handle questions promptly. Pet-friendly assisted living is offered for those who want to keep furry companions, and private rooms are set up for comfort and safety.

    Residents and their families say the staff treats people with kindness and dignity, aiming to help each person regain abilities after an illness or injury, and making it a goal to help everyone feel respected and supported. The facility partners with the Alabama Department of Public Health and follows all necessary guidelines, always working towards providing a safe, professional place for seniors to live and recover. All in all, Diversicare - Montgomery stands out for its strong therapy services, responsive staff, friendly environment, and steady attention to cleanliness and comfort, with a team committed to doing right by the people they serve.

    People often ask...

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