Canterbury Healthcare Facility

    1720 Knowles Rd, Phenix City, AL, 36869
    3.2 · 93 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Good therapy, poor nursing oversight

    I had a deeply mixed experience at Canterbury Health & Rehab. The rehab/therapy team, activities, many CNAs and administrators (Tracy/Shannel mentioned often) were compassionate, professional, and the facility felt clean and welcoming. However I also saw repeated, serious nursing/management failures: missed or delayed meds, ignored call buttons, dehydration/bedsores, rough handling, poor end-of-life care and unresponsive leadership; there were also complaints about food, housekeeping, theft and safety. Bottom line: there are excellent staff and good therapy here, but systemic nursing and oversight problems are common - verify staffing, monitoring and management responsiveness before you place a loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.19 · 93 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      1.8
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of Canterbury Healthcare Facility

    About Canterbury Healthcare Facility

    Canterbury Healthcare Facility, sometimes called Canterbury Health Center, sits in a calm spot with a lot of green around it, offering a peaceful place for older adults and those who need care. The facility runs all day and night, so there's always someone there to help, and there's a community room where people can gather and enjoy different activities-there's always something going on, from group recreation to special social events meant to keep residents active and connected, and staff make sure meals are healthy since they prepare them on-site along with snacks to help everyone stay strong and well. If someone wants a haircut or a little personal care, the on-site salon is open, and the fitness center gives residents a space to stretch and keep moving with easy exercises. The care team includes nurses, doctors, and therapists, so whether a person needs daily help with things like bathing or more involved nursing care, or even extra support for memory problems like Alzheimer's, they're covered with a secure memory-support space to keep everyone safe. There's help for people who need rehabilitation services after time in a hospital or for those needing to regain strength, and the facility supports folks looking for a longer-term stay, short-term rehab, and assisted living options. When someone's care needs go beyond what family can manage, Canterbury offers a stable place with trained caregivers and personalized plans that adjust to each person's health and abilities, helping with everything from daily tasks to more advanced therapy. For people in need of hospice services or Alzheimer's care, the team focuses on both comfort and dignity, making sure needs are met in a gentle way. There are 135 beds available, enough space for a community but not so big that people get lost in the shuffle, and with programs focused on health, wellness, and social life, Canterbury does its best to support every part of each person's well-being. To learn more about their services or find specific details, people can always check the website at canterbury-rehab.com.

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