Highland Health & Rehabilitation

    670 Rogers Rd, Bella Vista, AR, 72715
    3.1 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent rehab, inconsistent basic care

    I had a mixed experience. The building is spotless, light and airy, smells great, and the rehab team, many nurses and CNAs were compassionate, knowledgeable, and helped me/the person I placed - therapy was successful and I would recommend it for rehab. But basic personal care was often neglected: compression stockings forgotten, faces not washed, dentures and oral care poorly done. I saw medication/documentation errors, slow or dismissive responses to pages, inconsistent showers and bathroom help, and special diets not followed. Staff seem overwhelmed and underpaid; some people (Angie and a few charge nurses) went above and beyond, but accountability, communication, privacy, and transparency about issues (including pest control) need serious improvement. Overall: great rehab and environment, but care reliability is a real concern.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.07 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.0
    • Meals

      3.3
    • Amenities

      3.3
    • Value

      2.0

    Location

    Map showing location of Highland Health & Rehabilitation

    About Highland Health & Rehabilitation

    Highland Health & Rehabilitation is about 2.3 miles from Bella Vista, Arkansas, and is a large community with 90 beds, where folks get both assisted living and skilled nursing care, and the staff focus a lot on healthcare and therapy services like speech therapy and occupational therapy, so folks recovering from illness or injury can get help right on site. The place has nurses, therapists, medical directors, social workers, dieticians, and others who're there to give both short-term and long-term care, even if a resident decides they want to stay for good because they can't go back to their old home. The community has seen its inspection grade move from a B-plus up to an A-plus in the recent past, though lately, its overall grade sits at a B-minus, showing steady progress but with some room for improvement.

    Residents can get specialized care, like hospice care for end-of-life comfort, inpatient rehab, IV antibiotics, wound care, pain management, nutritional counseling, recreational therapy, and even memory care for those living with memory problems. There are a lot of kinds of therapy offered, and they've got 24-hour nursing care for folks who need regular attention. Rooms come in studio layouts, and there are housekeeping, laundry, and home making services, plus a beauty salon and a rehabilitation gym to make things easier and more comfortable for residents. Medicare and Medicaid are both accepted for coverage, and the environment aims to feel home-like so folks can keep up routines and get the support they need. There's no resident council or CCRC, but the staff tries to give personalized care. While some information was missing from the server, Highland Health & Rehabilitation sticks to what it knows best, focusing on helping people get their strength back or settle in with the right healthcare and therapy.

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