Amberwood Health + Rehabilitation

    Amberwood Health Rehabilitation, 6420 Alcoa Rd, Benton, AR, 72015
    3.8 · 87 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful building, neglect, poor communication

    I want to warn others: the building is beautiful, clean and some staff are truly caring and excellent at rehab, but my experience was terrible - neglect, missed meds, bed sores, poor communication, awful food and staffing shortages. After I posted a complaint I was harassed by staff, so I do NOT recommend placing a loved one here; I give it 0 stars.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.82 · 87 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.6
    • Meals

      1.6
    • Amenities

      4.8
    • Value

      3.0

    Location

    Map showing location of Amberwood Health + Rehabilitation

    About Amberwood Health + Rehabilitation

    Amberwood Health + Rehabilitation sits at 6420 Alcoa Road in Benton, Arkansas, where you can find 101 certified beds and about 94 residents on an average day, and they've been under the management of Ovation Health Systems, Inc. since August 2017, with Lisa Benning and Arpana Edala in leadership and ownership connections to Anthony Adams and Bryan Adams, so it's been around for a while and has changed hands a few times but the main focus really stays on health and rehabilitation care. The place has therapy centers and a Wellness Center, and offers a range of therapy services along with professional help from registered nurses, physical therapists, and occupational therapists, and they've got services for people needing short-term rehab, long-term stays, and even respite care and extra services for those in between, and if you're just wanting a break or your regular carer needs a rest, that's an option here too. There's a steady presence of pharmacy services and nursing and physician attention, so residents get medical help when needed, and they also allow video visits with family, which helps folks not feel so isolated. You'll find a front lobby with a designated middle desk area, and a dining area where residents eat together, sometimes decorated for the holidays which gives the place a touch of home, and there are activity programs to help folks stay engaged and active every day. The atmosphere aims to be warm and comfortable, with a lifestyle shaped to make things positive for residents, families, and staff, and you do see staff working to treat everybody with dignity and respect. They plan their care to suit each person, so everybody gets a personal touch with their care plan, and they try to keep options open for physical, emotional, and social support. The facility logs a nurse staffing level at 3.74 hours per resident each day, but they've had a nurse turnover rate of 53.1%, which is pretty high, plus the facility's had 15 deficiencies reported after inspections, including issues with nurse competencies and keeping medication error rates under 5%, so there's room for improvement on the medical oversight. Still, it's a skilled nursing home, rehabilitation provider, and long-term care community for Arkansas and its neighbors, with the ability to support a variety of healthcare services and options, for those wanting to stay active, need medical supervision, or require long-term support. You'll find more focus on building partnerships with families so each resident's care involves everyone, and the environment is structured to support seniors both day to day and as their needs change over time.

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