Conway Healthcare & Rehab

    2603 Dave Ward Dr, Conway, AR, 72034
    3.3 · 21 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, but unsafe facility

    I had a mixed experience. The nurses, CNAs and doctor were compassionate and helpful, and the facility has pleasant common/outdoor spaces, a shuttle, and options like FaceTime/porch visits. However, management and communication were poor (hard to reach director/nursing admin, slow to address concerns, high staff turnover, and apparent retaliation), and there were serious safety and cleanliness problems - persistent odors, mildew, infections spreading, falls left unattended, and slow responses. I appreciate the caring staff, but because of the hygiene, safety risks, and management failures I can't recommend this place without major reservations.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.29 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      2.5
    • Value

      3.3

    Location

    Map showing location of Conway Healthcare & Rehab

    About Conway Healthcare & Rehab

    Conway Healthcare and Rehabilitation Center sits in Conway, Arkansas, close to grocery stores, coffee shops, gas stations, restaurants, pharmacies, and banks, so folks have what they need nearby and don't have to travel far for daily essentials or appointments, and the center offers both short-term rehabilitation and long-term care with a focus on different kinds of support, whether someone is looking for Nursing Care, Respite Care-Short Term Stay, or even assisted living services like meals, laundry, activities, 24-hour supervision, limited nursing services, and daily help with the basics. The facility's set up with 105 certified beds, has a nurse turnover rate of 60.5%, and its staff provides about 4.02 nurse hours for every resident each day, and the caregivers include licensed nurses, therapists, and aides who handle care with a focus on kindness and respect, all while offering therapy services on-site and group physical therapy as an option. Folks can pick from different floor plans and payment options, and there are specialized care units too, including secure units separated by gender for those who need extra safety and support, plus the facility operates under Southern Administrative Services as a for-profit limited liability company, which means it's run with a business structure.

    Personalized care plans aim to help residents with their health and well-being, and the care's meant to feel patient-centered, with staff who try to treat every person's needs and wants sincerely, all alongside efforts to create a family-like atmosphere where people can feel at home, safe, and supported. Conway Healthcare & Rehab tries to keep everyone busy with daily activities, group events, and opportunities to make friends, and there's transportation for appointments, which is handy for families who don't always have time to drive their loved ones around. The buildings have modern amenities for comfort and safety, so things are kept up-to-date, and there's a peaceful, retreat-like environment to make daily living feel pleasant, but it's good to know that inspections have found some concerns over the years, such as 22 deficiencies being cited, including issues like protecting residents from infections (infection-related deficiencies), and a couple of specific deficiencies like F0584-about resident rights with no actual harm but the potential for more than minimal harm reported-as well as F0600, which relates to freedom from abuse, neglect, and exploitation. Still, the staff aims to provide a clean, safe, and homelike place for people who need both help and respect, and there's a focus on getting people the right support for their own situations, always with the intent to encourage joy, engagement, and dignity in later life.

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