The Springs of Avalon Health & Rehabilitation

    610 S Avalon St, West Memphis, AR, 72301
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Clean, helpful staff; safety concerns

    I had a mixed experience. The lobby, courtyard and many rooms were clean and inviting, and numerous staff were kind, professional and helpful - therapy and attentive caregivers helped my husband improve and visits felt family-like. However, I also noticed staffing shortages (especially evenings/weekends), pockets of poor cleanliness (urine odor, flies, dirty rear rooms), some unprofessional CNAs and troubling lapses in medical care/communication (missed meds, poor wound care) that could be unsafe. Management sometimes responded but not consistently. Visit in person and watch medical care closely.

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    Amenities

    4.21 · 106 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.0
    • Meals

      1.3
    • Amenities

      2.0
    • Value

      4.2

    Location

    Map showing location of The Springs of Avalon Health & Rehabilitation

    About The Springs of Avalon Health & Rehabilitation

    West Memphis Health and Rehab, sometimes called The Springs of Avalon Health & Rehabilitation, sits in West Memphis, Arkansas, and has a large 60-bed community, though there are 85 certified beds, and it offers assisted living, independent living, memory care, nursing home services, skilled nursing, and rehabilitation in a comfort-focused environment that's described as feeling like home, so folks can pick from different studio room layouts with things like cable TV, kitchens or kitchenettes, safety features such as sprinkler systems, handicap accessibility, and there's housekeeping, wash/dryers, and maintenance too, while common spaces include a salon or barbershop, game and activities room, guest parking, dining room, fitness center, and WiFi, and they've got walking wheelchair assistance and personal care assistants on site who help with bathing, dressing, grooming, and toileting as needed, with medical services including nurses, wound care, medication support, occupational therapy, and podiatry visits, plus transportation for appointments and outings, and meals are prepared and served in the community dining room. The staff says they focus on resident-centered care, love, and respect, making sure to listen to folks' needs and help everyone feel engaged and comfortable, and they've got different newsletters and plenty of social activities, arts and crafts, health and wellness programs, and education, so there's something to do most days. The Springs of Avalon Health & Rehabilitation is a for-profit company that's affiliated with The Springs Arkansas, and the building stays up to code with things like locks for controlled substances and safety checks, though recent inspections found a total of 24 deficiencies, which included infection control and resident safety issues, and nurse staffing averages about 3.71 hours per resident per day, which falls below the state average, but the team still works to create a positive, respectful space with attention to trust and quality care, as described in their "About Us" and "Meet Our Team" sections, and their commitment centers on well-being, health and happiness, and making life as fulfilling as possible for seniors who need more support or medical care as they age.

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