Napa Valley Care Center

    3275 Villa Ln, Napa, CA, 94558
    3.3 · 76 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Excellent rehab; understaffed, unsafe, untrustworthy

    I had a very mixed experience. The admissions team (Claudia), front desk (Debbie), many nurses, CNAs and therapists were caring, professional and hardworking - the remodeled rooms, activities and rehab staff are excellent. But chronic understaffing, long call-light response times, skipped/late meds, poor dining, AC/facility issues, theft/cleanliness concerns, unresponsive leadership and multiple reports of neglect/abuse (including a fatal outcome) are deeply worrying. Good for short rehab with active therapists, but I would not trust them with a high-need or frail loved one without constant oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.34 · 76 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.2
    • Meals

      2.0
    • Amenities

      3.4
    • Value

      1.0

    Location

    Map showing location of Napa Valley Care Center

    About Napa Valley Care Center

    Napa Valley Care Center is a skilled nursing facility at 3275 Villa Lane in Napa, California, where staff speak English and give personalized attention to every patient, working together as nurses, therapists, doctors, and social services. The place is known for a family-like feel, with friendly and respectful caregivers who treat patients with dignity and do their best to help people feel comfortable and safe, including those who have had a stroke or are facing ongoing health problems. They have licensed nursing care available day and night, every day of the week, and they place a big focus on safety, wellness, and helping residents recover, which you can see from their wound care program that helps with things like diabetic ulcers, ostomies, pressure sores, and post-surgery wounds. Napa Valley Care Center also offers short-term rehabilitation in a large gym with physical therapists, a long-term care program for people who need daily help, and hospice care with an emphasis on comfort and dignity for those with terminal illness. Families can visit in spacious courtyards and common rooms, and the staff keeps families informed about how their loved ones are doing. People who have stayed here and their families recall the staff being very caring and helpful, and they often mention the physical therapy team doing a good job with recovery after surgery or injury. While services cover admissions support and insurance questions, the center isn't taking new patients currently. Staff are always ready to answer questions, but there aren't regular office hours posted.

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