I like the bright, spotless facility, therapy garden and engaging activities - the staff (Mike and Starsha stood out) are warm, professional and really try to make residents feel at home. That said, I also saw signs of inconsistent care: understaffing, occasional cleanliness/laundry or meal problems, and concerning reports about wheelchair/dementia care. Management responsiveness was mixed in my experience. Overall I would recommend with caution - great team and atmosphere, but verify staffing levels and specific care for complex needs before committing.
Heritage Hills of Oceanside cares for seniors with memory loss and other needs in a setting that's comfortable and designed with them in mind, and the building is newly built, modern, and clean, with private, semi-private, and shared rooms so people can choose what's best for them, and the rooms themselves are spacious with plenty of room for personal furniture, and many offer lovely views, some even with enclosed balconies overlooking the country club, which lots of folks like in the late afternoons, and the community runs as a continuing care retirement community, or CCRC, so seniors can move between independent living, assisted living, memory care, or even nursing care if things change, all on the same campus, and nobody has to worry about moving again if their needs start to shift.
The staff and caregivers at Heritage Hills of Oceanside receive ongoing training in memory care, Alzheimer's, and all the latest ways to redirect and ease frustrations for folks with cognitive changes, and there's help around the clock for daily things like dressing, bathing, and managing medicine, with full-time nurses and awake staff on-site all night, and emergency response is always available with pendants and call systems for peace of mind, which is nice if you worry about nighttime falls or wandering. The place is known for its kindness, as San Diegans started and still run it, keeping a focus on creating a loving, homey environment, and that's something people notice right away.
Heritage Hills lets people keep their pets, which gives a lot of comfort, and family members are encouraged to participate in activities and support groups and can visit often, and the open communication between staff and families helps make changes in care plans flexible. The Generations Memory Care Program offers 24-hour nursing, secure areas, and personalized routines, which lets people with dementia keep their skills and independence as long as they can, and specialized care plans take into account health, life history, and hobbies, so each resident is seen as their whole self-body, emotions, social, spiritual, and even cultural parts, which is rare to see all together.
Food is a big deal here, with restaurant-style meals three times a day, plus snacks and a kitchen where folks can help with meal prep if they like, and the menus are made to keep brains healthy while tasting like home cooking and helping with hydration. Apartments and suites have all the basics like weekly housekeeping and linen service, all utilities (including Direct TV, WiFi, and phone), and there's a full-time concierge ready to help, plus nice extras like a salon for hair care and a therapy garden where residents can get outside and enjoy some quiet or join a gardening group.
Heritage Hills schedules activities to suit all tastes, from wellness programs for the body and soul to spiritual groups, outings, and lifelong learning classes. There's an activity room right by the patio and family-style outdoor gatherings, with local transportation available for appointments or outings so families aren't always driving. Memory care folks have special spaces set up for safety and calming routines, and short-term and respite guests get all the same services as long-term residents, which takes the pressure off if someone's family caretaker needs a break, and hospice care is available if needed, so residents can stay in familiar surroundings. Everything's licensed and up-to-date with state regulations, and the environment stays clean, well-run, and welcoming, with special attention to helping people thrive no matter what stage of memory loss they're in.
People often ask...
Heritage Hills of Oceanside offers competitive pricing, with rates starting at a cost of $6,887 per month.
Heritage Hills of Oceanside offers assisted living and memory care.
There are 14 photos of Heritage Hills of Oceanside on Mirador.
The full address for this community is 2108 El Camino Real, Oceanside, CA, 92054.
Yes, Heritage Hills of Oceanside offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
69
Inspections
4
Type A Citations
14
Type B Citations
6
Years of reports
05 Jun 2025
05 Jun 2025
Found that neglect/lack of supervision led to a resident’s head laceration after a wheelchair fall, and that bed rails were not secured due to faulty equipment. Found no evidence that dehydration or a urinary tract infection resulted from incontinence care, and no evidence of pneumonia or staffing problems affecting resident needs.
§ 87468.1(a)(2)
§ 87468.1(a)(4)
29 Apr 2025
29 Apr 2025
Found no evidence to support the allegations that care was neglected or that the resident’s room was unsanitary; records showed the resident stayed only briefly, moved after a private-room request, and was later hospitalized, and interviews did not reveal any violations.
24 Feb 2025
24 Feb 2025
Investigated an altercation between two residents and found that one resident had not been reappraised after exhibiting aggressive behavior toward staff and others.
§ 87463(c)(3)
24 Feb 2025
24 Feb 2025
Found lack of supervision resulted in a resident sustaining serious bodily injuries during a fight with another resident, with video confirming the incident. Found that after repeated aggressive behaviors by the other resident, a reappraisal of placement was not conducted to reassess suitability.
§ 87464(f)(1)
30 Dec 2024
30 Dec 2024
Found a self-reported incident of a resident chewing two pencil sharpeners, with two razor blades found in the mouth during arts and crafts. Found that the resident has Alzheimer's disease and dementia, with memory loss preventing a reliable history; staff said sharpeners must not be accessible to residents and are used by staff to sharpen pencils, and the resident has a history of placing nonedible objects in the mouth with no clear explanation of how the sharpeners were obtained; one deficiency was cited; an exit interview was held with the executive director and the resident service director.
24 Oct 2024
24 Oct 2024
Found no deficiencies observed; records reviewed contained required documents and confidential files were securely stored. Observed clean, safe living areas with proper furnishings, working safety equipment, adequate food supplies, and medications stored in locked areas.
21 Aug 2024
21 Aug 2024
Found that the allegation that staff left a resident in a soiled diaper for a prolonged period did not have a preponderance of evidence to prove it occurred. Reviewed interviews, records, and observations indicated residents received timely incontinence care, with adequate supplies and training in place.
21 Aug 2024
21 Aug 2024
Confirmed an allegation of staff leaving a resident in a soiled diaper for a prolonged period of time was unsubstantiated after interviews, records review, and observations showed that residents were well cared for in terms of incontinence needs.
08 Aug 2024
08 Aug 2024
Investigated the self-reported incident in which a resident’s arm was wedged in a guard rail, resulting in a radial fracture. Interviewed staff and reviewed records; the resident remained hospitalized at the time, and no deficiencies were cited or observed.
08 Aug 2024
08 Aug 2024
Confirmed incident of resident injury due to arm being caught in guard rail. No deficiencies noted during visit.
16 Jul 2024
16 Jul 2024
Investigated the allegation that staff failed to supervise residents, resulting in two resident-on-resident altercations. Interviews and record reviews showed staff acted quickly to separate involved individuals, and found no evidence to support a lack of supervision.
16 Jul 2024
16 Jul 2024
Investigated a complaint that alleged staff’s lack of supervision led to altercations among residents, but found no substantial evidence to support the claim.
10 Jul 2024
10 Jul 2024
Identified that one resident went AWOL on 7/6/24, leaving around 11:18 am and returning around 12:24 pm via a ride service, with the absentee notification plan followed as needed. Observed an auditory alarm in the memory care cottage during health and safety checks, and no deficiencies were cited; an exit interview was conducted with the Resident Services Director.
10 Jul 2024
10 Jul 2024
Confirmed that a resident was briefly absent without leave but returned safely, and the facility followed necessary procedures, resulting in no deficiencies noted during the visit.
13 Jun 2024
13 Jun 2024
Investigated an incident and abuse report involving two residents; found no deficiencies during the visit.
13 Jun 2024
13 Jun 2024
No deficiencies were observed or cited during the visit to the facility in response to reports involving residents.
31 May 2024
31 May 2024
Found no evidence to support the allegation of neglect or lack of supervision resulting in sexual abuse. Found no evidence to support the allegation of neglect or lack of supervision resulting in felony drug use, and no evidence that incompatible residents were admitted.
31 May 2024
31 May 2024
Confirmed allegations of neglect/lack of supervision resulting in sexual abuse, felony drug use, and residents being incompatible were not supported by evidence.
27 Mar 2024
27 Mar 2024
Investigated a report that a seizure was not reported to 911 and that a fall went unassessed; found documentation showing seizure activity with occasional hospital transport and medication, and that the other resident was at risk for falls with procedures in place. Found no evidence that emergency care was needed at the time of the alleged seizure or that the fall went unassessed, and concluded there is not enough evidence to prove the incidents occurred.
27 Mar 2024
27 Mar 2024
Investigated complaint allegations regarding resident health incidents; outcome did not find sufficient evidence to support the claims.
28 Feb 2024
28 Feb 2024
Determined that the allegation of unlawfully evicting a resident was unfounded; records and interviews showed the resident’s behavior violated house rules and the 30-day eviction notice complied with regulatory requirements.
28 Feb 2024
28 Feb 2024
Found no evidence to support the allegations that residents did not have adequate bed linens, that staff did not assist with activities of daily living, or that a physician was not informed of a change in a resident’s condition.
28 Feb 2024
28 Feb 2024
Investigated complaints about bed linens, assistance with daily activities, and communication with a resident's physician, found inadequate evidence to support these allegations.
01 Feb 2024
01 Feb 2024
Found insufficient evidence to support the allegation that staff did not meet residents' dietary needs and did not report incidents to appropriate parties.
01 Feb 2024
01 Feb 2024
Confirmed that staff appropriately report incidents and meet residents' dietary needs. Residents and staff interviewed indicated satisfaction with meal variety and quality.
09 Nov 2023
09 Nov 2023
Found approval to increase capacity to 78 residents with a fire clearance for up to 68 non-ambulatory and 10 bedridden. Four bedrooms planned for sharing were found to have adequate space and furnishings, and the floor plan matched the current layout; no deficiencies observed, and an updated license will be issued after final review.
09 Nov 2023
09 Nov 2023
Visited facility, found no deficiencies. Updated fire clearance approved for increased resident capacity.
06 Nov 2023
06 Nov 2023
Found no evidence that a resident did not receive prescribed medication or that a PRN was given outside the prescription; records showed proper PRN timing and identified ongoing communication issues with the pharmacy. Found the elopement due to a linked door system issue rather than supervision; staff responded promptly to locate the resident and interviews did not indicate supervision failures.
06 Nov 2023
06 Nov 2023
Found that the allegation that staff did not meet residents' needs due to long meal waits did not have enough evidence to prove it.
06 Nov 2023
06 Nov 2023
Found that the allegation that the licensee did not address a Scabies outbreak was UNSUBSTANTIATED. Found that the allegation that the licensee did not assist residents with showers was UNSUBSTANTIATED.
06 Nov 2023
06 Nov 2023
Found insufficient evidence to prove lack of supervision caused an injury during a resident-on-resident aggression. Reviewed records and interviews showed the incident stemmed from a preexisting medical condition, with staff documenting it and timely notifying the residents’ physicians and the responsible parties.
06 Nov 2023
06 Nov 2023
Identified that residents' incontinence needs were not met promptly due to staffing shortages, with observations of residents in soiled briefs and a strong odor. Not enough evidence to support that a staff member withheld PRN medication; outside sources confirmed disrespectful treatment by a staff member and that this person was terminated for inappropriate conduct toward residents.
§ 87625(b)(2)
§ 87468.1(a)(1)
06 Nov 2023
06 Nov 2023
Determined that the allegation of lack of supervision resulting in a resident injury was unsubstantiated after investigating the incident, conducting interviews, and reviewing records, with evidence showing residents were monitored and appropriate actions were taken.
23 Oct 2023
23 Oct 2023
Found that residents were treated with dignity, with adequate staff on duty and safety measures in place. Verified that records, medications, health clearances, and food supplies were current and properly maintained.
23 Oct 2023
23 Oct 2023
Confirmed substantial compliance with regulations during inspection of a care facility serving elderly residents.
16 Aug 2023
16 Aug 2023
Found no health or safety issues after reviewing records and conducting a wellness check related to a self-reported incident involving a resident with an unstageable wound; no deficiencies observed.
16 Aug 2023
16 Aug 2023
Confirmed no deficiencies or issues identified during the Case Management Visit in response to the reported incident involving a resident with an unstageable wound.
10 Jul 2023
10 Jul 2023
Identified that a resident eloped from the home on 07/02/2023 due to inadequate supervision and delayed-egress door management, with the resident later found outside and unharmed. Noted that there was no absentee notification plan for the resident and that staff training on delayed-egress doors was insufficient, with a deficiency and a technical violation issued.
§ 87411(a)
§ 1569.317
10 Jul 2023
10 Jul 2023
Confirmed deficiencies in staff training and procedures were identified following an incident where a resident eloped from the facility.
23 Jun 2023
23 Jun 2023
Found that the allegations that staff did not administer medications as prescribed, did not assist with showers and incontinence care, there were insufficient staff resulting in resident falls, and did not follow COVID-19 infection control requirements were unsubstantiated.
23 Jun 2023
23 Jun 2023
Investigated allegations of medication administration, personal care assistance, staffing levels, and COVID-19 protocol compliance at a facility.
24 May 2023
24 May 2023
Determined that the allegation of illegal eviction did not occur; evidence showed the resident left voluntarily after medical clearance and with a valid 30-day eviction notice provided.
24 May 2023
24 May 2023
Investigated complaint of illegal eviction; determined that the resident willingly chose to leave after being cleared by medical professionals, and proper notice was provided.
18 May 2023
18 May 2023
Identified three specific allegations: staff did not clean floors, residents’ rooms, or bathrooms; staff did not assist residents with dressing; and a staff member was intoxicated while on duty. Interviews and observations noted dirty floors, rooms, and bathrooms, residents wearing dirty clothing for several days, and a staff member intoxicated at work.
§ 87303(a)
§ 87464(f)(4)
§ 87411(a)
18 May 2023
18 May 2023
Investigated an allegation that reporting requirements and incident reports via email were not submitted by the due date. Found the deficiency corrected on 5/18/2023 and an immediate civil penalty of $1,300 was assessed for late correction.
18 May 2023
18 May 2023
Confirmed deficiency was corrected, immediate penalty assessed for failure to meet correction deadline.
04 May 2023
04 May 2023
Found that a resident sustained an injury after being found on the floor in their room on 04/27/23, received medical treatment after emergency services were contacted, and has returned to the residence; no deficiencies were observed today.
04 May 2023
04 May 2023
Identified insufficient evidence that residents were not provided food meeting their dietary needs; observed lunch from the main menu with an available a la carte option and snacks outside meal times.
04 May 2023
04 May 2023
Identified an incident where a resident was found injured and received medical treatment. No deficiencies were observed during the visit.
25 Apr 2023
25 Apr 2023
Identified a January 2023 incident in which a resident fell, 911 was called, and no injuries occurred, but no incident was submitted to the Department; interviews with the executive director showed that such non-injury incidents are not reported.
§ 87211(a)(a)
25 Apr 2023
25 Apr 2023
Investigated and found that the allegation that staff did not observe a change in condition after a resident’s fall was not supported by the available information. Interviews and records showed the resident was a non-ambulatory fall risk who fell after attempting to get up, and staff were aware of the incident.
25 Apr 2023
25 Apr 2023
Discovered failure to report an incident involving a fall that resulted in no injuries to the appropriate authorities as required.
11 Apr 2023
11 Apr 2023
Identified a self-reported AWOL incident involving a resident who activated a delayed-egress door and exited into a parking area before being escorted back unharmed. Observed six delayed-egress doors; two signs were mounted more than 12 inches from the panic bar, and one deficiency was noted.
11 Apr 2023
11 Apr 2023
Confirmed deficiencies in exit signage at the facility during a visit in response to a resident leaving without permission.
23 Nov 2022
23 Nov 2022
Found that a resident was unlawfully evicted because a 30-day eviction notice was never issued and licensing was not notified. Also, staff communicated with the resident's responsible party about health coverage lapsing and monthly fees, after which the resident was moved to another placement.
23 Nov 2022
23 Nov 2022
Confirmed allegations of unlawful eviction of a resident following termination of health insurance coverage. Staff communicated with resident's responsible party regarding financial responsibilities before resident was moved to a different facility.
10 Oct 2022
10 Oct 2022
Found no deficiencies during the visit. Observed infection control measures, including one central entry point with universal screening, a visitor sign-in policy, hand hygiene signage, staff wearing face coverings, and readily available hand sanitizer, handwashing stations, and cleaning supplies.
10 Oct 2022
10 Oct 2022
Confirmed compliance with infection control measures during annual inspection. No deficiencies noted.
§ 87224(a)(1)
23 Sept 2022
23 Sept 2022
Found lack of supervision allowed a wandering resident to elope after not being observed for several hours. The resident was later located in the community and treated at a hospital.
23 Sept 2022
23 Sept 2022
Confirmed lack of supervision led to a resident leaving the facility, as alleged.
§ 1569.699
21 Jul 2022
21 Jul 2022
Conducted an unannounced case management visit to follow up on an incident report; toured the home, observed residents, reviewed records, found no health and safety concerns, and conducted an exit interview with the executive director.
21 Jul 2022
21 Jul 2022
No deficiencies were observed during a visit to follow up on an Incident Report.
§ 87464(f)(1)
29 Oct 2021
29 Oct 2021
Found no deficiencies during an unannounced annual visit. All staff had current criminal record clearances, and infection control measures were reviewed.
29 Oct 2021
29 Oct 2021
Observed no deficiencies during the visit and provided technical assistance on infection control measures.
01 Nov 2019
01 Nov 2019
Found the home clean and well maintained, with adequate staffing, proper safety features, and residents treated with dignity and engaged in activities. Noted minor deficiencies and that guidance was provided on emergency planning, designated smoking areas, and advertising.
05 Aug 2021
05 Aug 2021
Confirmed an on-site visit, during which technical guidance on disinfection and screening was provided, and no deficiencies were issued.
05 Aug 2021
05 Aug 2021
Visited on-site for evaluation and consultation, no deficiencies identified during the visit.
27 Dec 2019
27 Dec 2019
Approved request for increased licensed capacity after inspection of designated rooms.
§ 87468.2
§ 87555(26)
§ 87468.2
01 Nov 2019
01 Nov 2019
Confirmed compliance with regulations after an inspection visit.
