I toured and then moved my parent in - the building is beautiful, hotel-like, very clean, and feels safe with lovely gardens, an open patio, library, theater, on-site PT and restaurant-style dining. The staff are the standout: welcoming, professional, compassionate, and very engaged - activities are robust and my parent is happy and active. It's convenient (about 20 minutes from home) and offers month-to-month rentals, but it's expensive, parking is difficult, and elevators/laundry/internet can be unreliable. I also noticed staffing shortages at times, some troubling memory-care incidents and inconsistent admin/billing responsiveness. Overall I'd recommend it if you can afford it and want a lively, well-appointed place with caring staff - but be cautious about memory care and administrative issues.
Ivy Park at Cathedral Hill sits in the city and offers many choices for older adults, whether someone needs independent living, assisted living, memory care, or skilled nursing. Apartment homes come in studio or one-bedroom floor plans, and residents have private bathrooms, closet space, climate controls, living and dining areas, and in-unit kitchens with appliances, which means you get comfort and privacy, and if you like having your own closet, your own shower, or being able to cook a meal, well, you have those options here; and staff keeps up with regular housekeeping, laundry, trash removal, and maintenance, so folks don't have to worry about chores or fixing things.
The place makes everyday life a bit easier, providing transportation to medical appointments, shopping, and scheduled outings, and someone's always around with an emergency call system and staff on site, so people aren't left alone if there's trouble. Security systems, wellness checks, and enclosed patios or garden spaces help people feel safe, and the secure outdoor areas mean memory care folks can walk around without worry. Nurses and care staff specialize in aging, memory loss, and chronic health conditions and help with medicines, bathing, dressing, feeding, and getting around, and there's support for hospice care, podiatry, and language needs, which keeps things comfortable, even when health changes.
Residents can take part in all sorts of activities, from music and movies to crafts, fitness classes like yoga or chair fitness, cultural or performing arts, and special events like happy hours, films, or holiday celebrations, and there are social programs, support groups, outings, and intergenerational activities so folks don't feel left out. There's a business center, mobile library, newspaper service, game rooms, horticulture projects, and pet therapy, and you can find balance or brain classes, too. Ivy Park works with lots of diets, like diabetic, vegetarian, kosher, low fat, and low salt, and the restaurant-style dining brings out fresh, healthy meals, with staff paying attention to special requests or needs. There are also guided wellness plans for each resident, taking into account physical, emotional, spiritual, and social routines, and there's a steady team that learns everyone's name and makes the place feel neighborly.
Accessible apartments and facilities with wider doorways, Hoyer lifts, transfer aids, and mobility help allow for getting around with less trouble, and memory care units have secure, easy-to-navigate layouts, safe walking paths, and peaceful courtyards. Ivy Park at Cathedral Hill allows pets, has high-speed Wi-Fi, and has a parking garage for visitors. Concierges handle guest meals, room service, and some errands, while common lounges, entertainment areas with cable TV, and inviting exterior areas give residents a place to visit, relax, and enjoy the view. With support for changing needs through a variety of care options, Ivy Park lets people keep their independence as long as possible, then offers more help when it's needed, so life here can feel steady, safe, and well-cared for, and the staff tries hard to be friendly and attentive every step of the way.
People often ask...
Ivy Park at Cathedral Hill offers competitive pricing, with rates starting at a cost of $6,780 per month.
Ivy Park at Cathedral Hill offers independent living, assisted living, and memory care.
There are 36 photos of Ivy Park at Cathedral Hill on Mirador.
Yes, Ivy Park at Cathedral Hill allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1550 Sutter St, San Francisco, CA, 94109.
Yes, Ivy Park at Cathedral Hill offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
60
Inspections
18
Type A Citations
15
Type B Citations
6
Years of reports
01 Jul 2025
01 Jul 2025
Found that the allegation that a resident did not have hot water while in care lacked corroborating evidence; water temperatures in showers were within an appropriate range. No deficiencies cited.
26 Mar 2025
26 Mar 2025
Found no deficiencies; exits were unobstructed, evacuation chairs were available at stairwells, and elevator permits were current, with resident rooms clean and housekeeping and laundry provided weekly. Sufficient food supplies with variety to meet dietary needs, a shuttle equipped with a charged fire extinguisher, and residents actively participating in group activities, individual physical therapy, and performances, with positive staff relationships.
§ 9058
25 Feb 2025
25 Feb 2025
Found no deficiencies; safety measures were in place, residents were engaged, and needs and service plans and staff records were up to date. Administrator certificate renewal is pending, with several documents requested by 3/11/2025.
27 Dec 2024
27 Dec 2024
Identified three resident incidents: one where a resident boarded a bus with a private caregiver and was safely returned home with updated 1:1 services; a second where a resident left the grounds and returned by bus about two hours later, with medical records showing conflicting guidance on leaving unassisted; a third where a resident in a shower chair slid off and sustained a femur fracture, staff responding and the resident returning the same evening. No deficiencies were cited, and hospice waiver capacity remained sufficient.
07 Nov 2024
07 Nov 2024
Investigated a resident who stated they would harm themselves in March 2024 and was found deceased in April 2024, with the care plan not updated to reflect increased checks or one-on-one supervision after the suicidal statements. An immediate civil penalty of $500 was assessed for the related deficiencies.
§ 87468.2(a)(4)
§ 87405(a)
§ 87463(a)
§ 87466
07 Nov 2024
07 Nov 2024
Found that the allegation that staff locked residents in their bedrooms is unsubstantiated; while bedroom doors were modified to require an outside key, residents could exit freely as there are no interior locking devices. Found that the allegation that staff did not conduct planned activities with residents is unsubstantiated; residents were observed participating in various activities throughout the day in accordance with the activity calendar.
28 Aug 2024
28 Aug 2024
Investigated an allegation that overnight staff intentionally blocked a resident's bedroom door with a table to prevent wandering, violating the resident's personal rights.
28 Aug 2024
28 Aug 2024
Confirmed intentional obstruction of resident's door by staff, violating resident's rights.
09 Aug 2024
09 Aug 2024
Identified lapses in supervision and communication that contributed to a resident fall and delays in call-button responses, with concerns affecting residents' personal rights. Noted that the allegation that staff did not observe changes in health conditions was not supported and that two reassessments of care were completed.
§ 87468.1(a)(2)
§ 87411(a)
09 Aug 2024
09 Aug 2024
Confirmed allegations of inadequate supervision resulting in resident falling and delayed response to call buttons. Unsubstantiated claims of not observing health conditions and not reassessing care plans.
14 May 2024
14 May 2024
Found pest infestation unsubstantiated.
Found records for new residents present; found no privacy violations and no need to reassess a resident for a higher level of care.
04 Jan 2024
04 Jan 2024
Determined that the allegation that staff did not assess a resident for a higher level of care was unfounded. Records reviewed showed complete resident assessments and a roster that did not include the resident named in the complaint.
14 May 2024
14 May 2024
Reviewed an amended complaint investigation related to a January 4, 2024 allegation, amended after new information was discovered.
14 May 2024
14 May 2024
Found that staff did not contact emergency personnel in a timely manner for a resident's medical needs.
§ 87465(a)(2)
14 May 2024
14 May 2024
Confirmed violation of resident's personal right to medical services due to staff failing to contact emergency personnel in a timely manner.
§ 87468.1(a)(6)
23 Apr 2024
23 Apr 2024
Reviewed records related to the death of a resident; found no deficiencies.
23 Apr 2024
23 Apr 2024
Confirmed no deficiencies were found during the health and safety check following a resident's death.
15 Feb 2024
15 Feb 2024
Found all five resident records complete and interviewed three residents and three staff, with no deficiencies identified.
15 Feb 2024
15 Feb 2024
Reviewed resident records, interviewed residents and staff, no deficiencies cited.
14 Feb 2024
14 Feb 2024
Identified a PRN medication missing from the centrally stored medication record; otherwise, medications were properly labeled and stored and staff files were complete.
14 Feb 2024
14 Feb 2024
Confirmed no deficiencies, with one technical violation identified.
04 Jan 2024
04 Jan 2024
Reviewed a complaint with allegations regarding resident care assessments and found no evidence to support the claims.
15 Dec 2023
15 Dec 2023
Found that a resident's Lamotrigine dosage did not match the order: the physician's order called for 200 mg daily, but the bottle had 100 mg tablets with instructions to take two daily and the MAR showed one tablet daily, and staff did not contact the physician or pharmacy for clarification. Found that multiple residents experienced delays in staff responding to call buttons, ranging from about 55 minutes to over two hours, and a civil penalty was assessed for repeat violations.
15 Dec 2023
15 Dec 2023
Confirmed allegations of medication error and delayed response to resident call buttons during an inspection. A civil penalty was assessed for a repeat violation.
23 Sept 2023
23 Sept 2023
Identified deficiencies at the site, including eight resident files missing updated documentation and four missing resident appraisals, while five staff files were current. Noted an expired elevator inspection and overdue licensing fees, with requested documents to be provided.
§ 87458(a)
§ 87463(c)
§ 87203
23 Sept 2023
23 Sept 2023
Inspection identified deficiencies in resident and staff files, as well as a need for updated documentation to be submitted.
§ 1569.312(a)
§ 87465(a)(4)
05 Jul 2023
05 Jul 2023
Found that on 4/20/2023, staff did not respond to a resident's call for 205 minutes and 46 seconds, and no one assisted the resident who fell back to bed after the fall; another resident then helped move them back into bed.
05 Jul 2023
05 Jul 2023
Found that a resident with a physician-ordered mechanical soft diet was served raw peppers and onions. Identified delays in responding to emergency call cords and noted that laundry services were provided weekly as planned.
05 Jul 2023
05 Jul 2023
Confirmed complaint about staff response time to resident call for help after a fall.
§ 87555(d)(7)
§ 87468.1(a)(2)
03 May 2023
03 May 2023
Identified an abuse allegation that a staff member blocked a resident from leaving a pod and punched the resident’s abdomen with small pink dumbbells, reportedly on 4/4/2023 but not reported until 4/12/2023. Found that the reporting delay and lack of documented Abuse and Neglect training for the staff member resulted in a cited deficiency.
03 May 2023
03 May 2023
Confirmed an abuse allegation involving a staff member hitting a resident with dumbbells and not reporting it promptly, leading to a citation for failing to ensure resident safety and providing proper training.
25 Apr 2023
25 Apr 2023
Investigated an abuse allegation that a staff member witnessed another staff member block a resident from leaving a pod and punch the resident's abdomen with small pink dumbbells, which occurred on 4/4/2023 and was reported on 4/12/2023. No deficiency is cited today as this incident requires further follow-up.
25 Apr 2023
25 Apr 2023
Reported an abuse allegation involving a staff member punching a resident with dumbbells.
§ 87411
§ 87468.1
24 Apr 2023
24 Apr 2023
Investigated allegations of unexplained injuries; found no evidence of a large bruise or skin tear and that hospital transfers were related to the resident’s behavior and care needs rather than harm.
Reviewed care plans, showering schedules, meal assistance, laundry services, call buttons, and resident records; interviewed staff and responsible parties, and determined the reported concerns were not supported by the evidence.
24 Apr 2023
24 Apr 2023
Investigated numerous allegations at a care facility, finding no sufficient evidence for claims of unexplained injuries, failure to follow care plans, inadequate laundry and meal services, slow response times, mishandling of medications, lack of staff training, inappropriate communication, or missing personal items, and deemed all allegations unsubstantiated.
§ 1569.312(a)
21 Feb 2023
21 Feb 2023
Identified that the allegation of staff mismanaging a resident's medications occurred, with two prescribed meds not administered from 10/11/2022 to 10/16/2022 due to refill delays, followed by delivery on 10/20/2022 with one med at a higher dosage. Found that the allegation that staff were not properly trained is unsubstantiated, as staff could articulate the procedures for medication management.
§ 87468.1(a)(2)
21 Feb 2023
21 Feb 2023
Confirmed staff did not properly administer medications as prescribed due to pharmacy and physician communication issues, resulting in a delay in medication delivery.
02 Nov 2022
02 Nov 2022
Investigated two allegations: that staff did not respond promptly to a resident's call after a fall, and that medical attention was not sought promptly. Found evidence of a delayed night-shift call-response due to no receptionist, and that staff offered an ambulance but the resident declined, with injuries noted.
02 Nov 2022
02 Nov 2022
Found the allegation of insufficient staffing on the memory care unit, with open shifts, staff no-shows, and workers covering double shifts.
Found the allegation of an unkempt and unsafe environment, with dirty resident rooms and housekeeping not cleaning on the date, creating an uncomfortable setting for residents.
02 Nov 2022
02 Nov 2022
Confirmed allegations of insufficient staffing, unsanitary conditions, and lack of safe environment for residents at a memory care unit.
§ 87564(f)(1)
10 Aug 2022
10 Aug 2022
Identified the allegation that staff did not properly report a resident's change of health condition to the responsible party, though staff followed protocols once the change was identified. Identified the allegation that staff caused injuries to a resident during a transfer, with observations indicating staff used proper transfer techniques.
§ 87468.1(a)(8)
10 Aug 2022
10 Aug 2022
Identified that the resident's current record was not properly updated, which led staff to contact the former responsible party about the resident's change in condition.
10 Aug 2022
10 Aug 2022
Investigated allegations found that staff did not notify the resident's current responsible party after a change in condition and hospitalization because updated contact information was not printed in the paper chart, leading staff to contact the old party at the residence. Found that the fall was an accident; staff responded promptly, and the resident could move around with a walking device and manage daily activities independently.
§ 87468.1(a)(8)
10 Aug 2022
10 Aug 2022
Identified lapses in COVID-19 management at the home, with residents who tested positive participating in activities with others without masks and staff unaware of their status. Also found no documented daily COVID-19 huddles and delayed reporting of positive cases to licensing within 24 hours.
§ 87405(b)
§ 87468.1(a)(2)
§ 87211(a)(2)
10 Aug 2022
10 Aug 2022
Interview confirmed staff failed to notify resident's responsible party of an incident. Resident's fall resulting in fracture was deemed an accident.
§ 87411(a)
§ 87303(a)
§ 87468.1(a)(2)
12 Apr 2022
12 Apr 2022
Found hot water was unavailable for several days due to a malfunctioning circulator pump. Residents stated they were not offered an alternate shower location during the repair, though they were kept updated via the broadcast system.
12 Apr 2022
12 Apr 2022
Found that residents were not offered an alternate location to take a hot shower during the hot water pump repair, leaving them to arrange their own showers. Identified that residents were not provided with comfortable and healthful accommodations during the repair.
12 Apr 2022
12 Apr 2022
Investigated a complaint about lack of hot water, found repair delay due to part shipment, residents informed of repair progress but no alternate shower options provided.
§ 87506
14 Apr 2021
14 Apr 2021
Found that the client had a lump and hematoma on the upper chest on 12/29/19, not 12/27/19, and the responsible party was notified with the client taken for medical treatment the same day.
Identified that POLST may not have been provided upon admission and that some memory care staff did not meet required training hours, with notes about inconsistent feeding observations and hygiene-related details in documentation.
14 Apr 2021
14 Apr 2021
Reviewed allegations of client care, staff training, and cleanliness. Some concerns substantiated, others not.
§
26 Mar 2021
26 Mar 2021
Investigated the allegation that staff did not seek psychiatric help for a resident; interviews indicated the resident is doing well and does not require psychiatric care.
Reviewed training and medication records and spoke with staff, finding that medical technicians were properly trained, no medication errors were reported, and no disrepair was observed.
26 Mar 2021
26 Mar 2021
Found no evidence to support allegations of staff not seeking psychiatric help for a resident, medication errors not reported, staff not properly trained, or facility disrepair.
§ 87468.1(a)(2)
§ 87464(f)(4)
22 Mar 2021
22 Mar 2021
Found that the allegations of inadequate staff for residents' hygiene, improper staff training, an incomplete first aid kit, and lack of access to drinking water and a telephone were unsubstantiated.
22 Mar 2021
22 Mar 2021
Investigated the allegation that staff refused visitors; found unsubstantiated, noting COVID-era visitation limits and a civil matter involving two visitors that led to further restrictions with the resident’s power of attorney approval.
Investigated the allegation that staff refused phone calls; found unsubstantiated, since the resident had access to a phone in the common area and could receive staff assistance to place calls when needed.
22 Mar 2021
22 Mar 2021
Reviewed allegations related to staff adequacy, training, first aid kit, drinking water access, and telephone access at the facility. All allegations were found to be unsubstantiated.
19 Nov 2020
19 Nov 2020
Reviewed case-management details and interviewed the resident and the executive director; requested medical records for the ER and doctor visits on 11/9/2020, staff training on reporting, the executive director’s investigation summary, staffing and dining schedules for 11/6–11/8/2020, and the resident’s daughter’s contact information. The executive director said the documents would be emailed within 24 hours, and an online copy was sent for signature.
19 Nov 2020
19 Nov 2020
Identified an Unusual Incident and conducted interviews and requested documents related to the incident.
25 Sept 2020
25 Sept 2020
Investigated a September 16, 2020 incident involving a resident and a nurse, witnessed by another nurse. Interviewed the administrator and the witness, spoke with the resident via Facetime, and requested relevant documents and nurse training.
25 Sept 2020
25 Sept 2020
Investigated an incident involving a resident and a nurse, interviewed involved staff, gathered relevant documents, and communicated that the nurse would not work with residents until the investigation concluded.
02 Dec 2019
02 Dec 2019
LPAs confirmed deficiencies in medication administration and documentation during the inspection.
