The Village at Sydney Creek

    1234 Laurel Ln, San Luis Obispo, CA, 93401
    4.1 · 29 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Pleasant staff, but safety concerns

    I have mixed feelings. The staff are often warm, loving and knowledgeable about Alzheimer's - my mom/grandpa made friends, enjoyed activities, and in many ways thrived; the place can feel home-like, organized into villages, and some caregivers (like Janice) went above and beyond. However, I'm worried about chronic understaffing, high turnover, inconsistent supervision and lack of licensed nurses at times - incidents and falls have happened - and room/cleanliness and meal quality are hit-or-miss. It's expensive; I'd recommend it only if you can afford it and have confirmed current staffing, safety, and supervision.

    Pricing

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    Amenities

    4.14 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.2
    • Meals

      3.3
    • Amenities

      3.7
    • Value

      1.8

    Location

    Map showing location of The Village at Sydney Creek

    About The Village at Sydney Creek

    The Village at Sydney Creek sits in San Luis Obispo, CA, and offers several levels of care for older adults, and it's often chosen by families whose loved ones need memory support, assisted living, or extra supervision, so there's quite a bit going on with different support options under one roof, with a focus on secure spaces for people with Alzheimer's or other dementias, and that means you'll find a specially designed memory care section for people who tend to wander or whose behavior can be challenging, and they've set up safety features like bracelets to keep residents from getting lost, which helps folks feel more at ease. The community's staff includes 24-hour caregivers, nurses on site, and a doctor on call, and you'll also see visiting professionals like dentists, podiatrists, and speech or physical therapists coming through, so residents can get a lot of what they need without leaving the place, plus a nurse helps manage medicines and care plans and there's supervision for insulin shots and other health routines.

    The community itself looks and feels more like a neighborhood than a medical building, with gardens, safe walking paths, open common areas, and rooms that are often studio or semi-private with the choice of kitchenettes in some places, plus everything is wheelchair accessible and there are showers made for walkers or chairs. Meals-three a day along with snacks-are prepared in the community's own kitchens and always try to be balanced, homemade, and according to diet needs, so if someone needs low-salt or diabetes-friendly food, they can get that, and a visiting or on-site hairdresser is another touch that keeps things comfortable. Activities are a main part of daily life, with regular events like exercise classes, music therapy, animal visits, art sessions, cooking demos, movie nights, stories, outings around the area, scenic tours, and group support, which the community says helps keep everyone's mind and body active-plus there's a fitness room, steam room, hot tub, spaces for reading and relaxing, and outdoor patios to use.

    Transportation is available for doctor's appointments, shopping, and church outings, and they've set up an all-inclusive fee structure so families know what to expect without hidden charges. Residents who need help with bathing, clothes, movement, bathroom use, and medication get it from staff, and there are also aides for home care and support for those who want to stay more independent, so families can find different solutions depending on needs. There's hospice and respite care for when advanced support or short-term stays are needed, and the staff is known for being friendly and treating people kindly, with stories from families and residents about the caring, familiar atmosphere and staff that's quick to step in and help with unique challenges or harder days, which can be important when someone is living with dementia or chronic illness.

    They organize regular family support groups and care planning meetings, and the whole community has earned a high resident rating, in part due to detailed planning and a clear focus on helping people remain as healthy, active, and comfortable as possible, no matter their care level, so folks tend to stay as their needs change. The Village at Sydney Creek isn't huge or flashy, but it's structured, attentive, and friendly, and it keeps its doors open to tours and questions from families at any stage of considering a move, with coordinators helping people figure out what sort of care, room, or activities might be best, so it all adds up to a steady and caring place for seniors and their loved ones.

    People often ask...

    State of California Inspection Reports

    19

    Inspections

    5

    Type A Citations

    2

    Type B Citations

    5

    Years of reports

    03 Sept 2024
    Reviewed concerns about infection control practices related to toothbrush storage, which were found to align with existing policies and regulations, highlighting the importance of respecting residents' personal rights while maintaining good hygiene protocols.
    30 Jul 2024
    Found that the facility maintained proper safety protocols, clean and accessible common areas, adequate supplies and nutritious food, well-organized resident records, and appropriate medication storage, with all aspects meeting regulatory standards during an unannounced inspection.
    05 Jun 2024
    Investigated the allegation that staff prevented a resident from having visitors, found staff never turned away visitors but monitored visits for safety; also reviewed the resident's ability to send mail, make phone calls, and maintain cleanliness, with no violations confirmed.
    24 Apr 2024
    Investigated an allegation that an unlocked bathroom cabinet contained dangerous items; found that staff had reminders and locked doors in place, and no accessible dangerous items were observed at the time.
    08 Feb 2024
    Determined that the allegation that there was not enough staff to meet residents’ needs on 12/17/22 was unsubstantiated, as staff interviews and observations indicated residents' needs were generally met despite some shifts having fewer staff.
    14 Jul 2023
    Investigated the allegation that residents were exposed to hazardous grounds conditions due to holes, wires, and water; found that a board covered a plumbing leak, was secure, and posed no risk to residents.
    18 May 2023
    Reviewed evidence indicating that a resident with a history of depression and prior suicide attempts died by hanging in their room, with law enforcement concluding it was likely a self-inflicted death and no signs of foul play or trauma found.
    13 Dec 2022
    Investigated an incident where a resident was found unresponsive and later died by suicide, with multiple staff and family members providing information about the resident’s prior mental health history and previous suicidal expressions.
    14 Sept 2022
    Investigated staffing shortages and found residents' care needs, supervision, and hygiene were not consistently met due to insufficient staff, while noting no significant increase in falls or resident rashes related to being left in soiled clothing. Concluded that specific concerns about care and safety were supported by observation and interviews.
    • § 87468.1(a)(2)
    25 Aug 2022
    Investigated whether staff treated Resident #1 with disrespect; found insufficient evidence to confirm that Staff #7 antagonized the resident to provoke agitation.
    19 Aug 2022
    Found that staff did not consistently assist residents with hygiene needs or change soiled clothing in a timely manner, and identified issues with staff training and oversight. Determined that residents' fall incidents did not occur at an unusual rate during the period reviewed.
    • § 87468.1(a)(2)
    11 Aug 2022
    Investigated the allegation that staff withheld water from residents; found that staff generally provided adequate water and did not withhold it.
    04 Aug 2022
    Investigated the allegation that facility staff were not properly supervising residents and found no evidence to support residents being left unattended or unmet needs.
    28 Jul 2022
    Identified that staff did not conduct fire drills as required every three months with all direct care staff, and documented that some drills were infrequent or lacked full staff participation.
    • § 87705(i)(8)
    07 Apr 2022
    Found that staff failed to consistently wear masks while providing care and supervision, and visitors were not screened upon entry, violating health and safety orders.
    • § 87468.1
    13 Sept 2021
    Identified that five staff members working without fingerprint clearances, leading to immediate removal or suspension until proper clearances are obtained, resulting in civil penalties.
    • § 87355(e)(1)
    02 Aug 2021
    Investigated multiple allegations including staff making inappropriate comments, hitting residents, handling residents roughly, failing to respond timely after falls, threatening residents, withholding food, improper shower water temperature, and unsafe assisting techniques; findings concluded that most allegations were unsubstantiated, with some concerns about staff communication.
    • § 87468.1(a)(1)
    28 Jun 2021
    Confirmed that infection control measures were reviewed and found adequate, with immediate responses to identified issues during the inspection.
    29 Oct 2020
    Found that the facility exceeded their approved hospice waiver by having 16 residents on hospice when only 8 were permitted, and the administrator was unable to provide documentation supporting an increased waiver.
    • § 87632(a)

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