Driftwood Health Care Center

    675 24th Ave, Santa Cruz, CA, 95062
    2.5 · 15 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Mixed care, poor leadership, safety

    I had a mixed but mostly negative experience. Some caregivers were loving, the Director of Nursing was excellent, Rafael in admissions made the transfer seamless, and rehab helped my loved one get stronger and off oxygen. However, many staff were unprofessional-yelling, swearing, poor teamwork-and management was rude, condescending and often absent. Communication and safety were awful: phones unanswered, mailbox full, COVID exposure concerns, and I witnessed worrying neglect (bedsores, heavy sedatives, hallucinations, ER visits). I'm grateful to the handful of caring staff who went above and beyond, but I cannot recommend this facility until leadership, communication and basic care improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.53 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.6
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      2.5

    Location

    Map showing location of Driftwood Health Care Center

    About Driftwood Health Care Center

    Driftwood Health Care Center provides support for daily activities and mobility, with staff helping residents move about, manage grooming, eat meals, use the restroom, transfer between spaces, and keep up with light housekeeping. Residents can get help with laundry and dry cleaning, and staff are available to travel to different locations as needed, all having gone through background checks, drug screening, immunizations, interviews, reference checks, and residency confirmation. The center focuses on non-medical home care, especially for seniors who need non-ambulatory care and more personal attention with daily tasks, with English-speaking staff always on hand. Nursing care is available twelve to sixteen hours each day, while a 24-hour call system lets residents always get help if they need it, and there's support with medication management, bathing, dressing, transfers, and regular supervision. Residents get private bathrooms, kitchenettes, cable TV, Wi-Fi, telephones, air conditioning, and furnished rooms, along with community amenities like game rooms, movie theaters, activity rooms, a fitness room, a spa room, walking paths, gardens, community and resident-run activities, and outdoor common spaces. There's a focus on comfort and health, so you'll find a secure patio, atrium window, visitor parking, and a cafeteria for both residents and visitors. Dining services include a dining room, restaurant-style meals, allergy-sensitive choices, options for diabetes or other special diets, food prepared by a professional chef, and all-day dining if preferred. Social programs fill the days with scheduled activities, movie nights, music, art, and events run by the community or residents themselves, all designed to keep people engaged and connected. A team of healthcare professionals, including CNAs, LPNs, and RNs, provides skilled nursing and rehabilitation, such as physical, occupational, and speech therapy, every day and night, with each resident having their own care plan and dietary needs managed by a registered dietitian in close contact with physicians. Housekeeping, move-in help, concierge, family support, and local transportation round out the services. Safety protocols follow all county, state, and federal health guidelines, including screening anyone entering for symptoms, using proper protective equipment, limiting visitors to only necessary healthcare providers, canceling group activities, stopping communal dining, increasing cleaning, and keeping a special COVID unit staffed by dedicated heroes for those who might have the virus. Residents get monitored closely for any signs of illness, and staff receive constant hygiene training. There's also a community platform with articles, resources, and staffing solutions, a dashboard for managing staff schedules, and support for clinicians and facilities, covering positions in different specialties and offering per diem, PRN, and shift jobs. Staff focus on offering compassionate care, creating individualized plans, and making sure everyone's social, spiritual, recreational, and emotional needs get met to help keep the quality of life high.

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