Twin Lakes Manor is a small assisted living and memory care home in a quiet residential part of Santa Cruz, on Volz Lane, with room for only 12 residents, so the place stays calm and personal, and people really get to know each other, and staff pay close attention to each person. The team specializes in dementia care, with skilled staff helping residents at every stage of memory loss, providing help with bathing, dressing, transfers, medication reminders, and daily living tasks around the clock, and families can visit, eat meals, and join activities with their loved ones. The home's focus on safety and dignity stands out, with secure indoor and outdoor space, emergency alert systems, 24-hour supervision, and personal care plans made for each resident's needs. Meals are cooked fresh by a chef, snacks are always available, and meal plans can be adjusted for diabetes or allergies, served in a cozy dining room with options for private, shared, or studio rooms, each fully furnished and always cleaned by housekeeping. Residents have access to cable TV, WiFi, their own phones, AC cooling, and use of small common areas like a reading room, spa, library, and outdoor walking paths, and there's always a mix of music, art, fitness, organized outings, movie nights, beauty services, and more, so no one feels bored or left out. Transportation is arranged for doctor visits, errands, and trips to places like restaurants, church, or even the mall, and move-in help is part of the process for new residents, along with regular health checks and care coordination with outside providers. The home follows a care-level system for pricing, with shared assisted living starting at $5,700 and memory care starting at $6,700, plus an initial entry fee, and there are flexible arrangements for respite care if a family needs short-term help. Twin Lakes Manor has earned strong reviews for its warm, home-like feel, 24/7 support, well-balanced meals, and meaningful activities, and the setting mostly feels like an extended family, where everyone is encouraged to be active in daily life, enjoy leisure, and keep a sense of purpose and comfort as they age.
Neglectful care, hidden fees, unsafe
I toured the small, very clean house and liked the home-like feel, secure patio and initially friendly staff, but my overall experience was negative. In my experience staffing was inadequate and slow to respond, care was neglectful (my loved one became dehydrated, developed bedsores and needed hospitalization), and management failed to provide a care plan while fees jumped ~130% plus a $3,000 community fee. Some caregivers were compassionate and visits/COVID protocols were fine, but unsafe staffing, poor communication and surprise costs make me unable to recommend this place.
Pricing
| $4,250+/mo | Semi-private | Assisted Living | ||
| $5,400+/mo | Suite | Assisted Living |
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Amenities
Healthcare services
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Coordination with health care providers
- Medication management
Healthcare staffing
- 24-hour supervision
Meals and dining
- Diabetes diet
- Meal preparation and service
- Special dietary restrictions
Room
- Cable
- Fully furnished
- Housekeeping and linen services
- Telephone
- Wifi
Transportation
- Transportation arrangement (medical)
- Transportation to doctors appointments
Community services
- Move-in coordination
Activities
- Community-sponsored activities
- Scheduled daily activities
3.38 · 8 reviews
Overall rating
- 5
- 4
- 3
- 2
- 1
Care
2.8Staff
3.1Meals
2.0Amenities
4.0Value
1.0
Location
About Twin Lakes Manor
People often ask...
Twin Lakes Manor offers competitive pricing, with rates starting at a cost of $4,250 per month.
Twin Lakes Manor offers assisted living, memory care, and board and care.
There are 13 photos of Twin Lakes Manor on Mirador.
The full address for this community is 777 Volz Ln, Santa Cruz, CA, 95062.
Yes, Twin Lakes Manor offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
16
Inspections
5
Type A Citations
5
Type B Citations
4
Years of reports
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