Helping Hands Care Homes

    33999 Tuscan Creek Way, Temecula, CA, 92592
    5.0 · 1 reviews
    • Assisted living

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    Amenities

    5.00 · 1 review

    Overall rating

    1. 5
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    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Location

    Map showing location of Helping Hands Care Homes

    About Helping Hands Care Homes

    Helping Hands Care Homes sits at 33999 Tuscan Creek Way in Temecula, offering a small, home-like place for seniors with a quiet, community feel where you're not lost in a crowd and you can expect folks to know your name because there are usually just a handful of people living here, sometimes six or fewer at one time, which means you'll see familiar faces in the halls and at the dining table. The caregivers help with things like bathing, eating, getting dressed, and managing medications, always there around the clock and trained for general care as well as special needs like memory care, which has a dedicated program for folks living with dementia. Meals come regularly in the dining room, and there's support for different diets whether you have allergies or need to watch your sugar or salt, and they've got all-day dining too, which is helpful if you get hungry on a different schedule. There are both private and shared bedrooms, and the place stays secure with safety features like secure entrances and emergency alert systems to bring peace of mind for people who worry about wandering or needing quick help.

    Rooms and common areas come furnished, and you can walk out into the garden or along the paths, with areas set aside for recreation, art classes, musical therapy, quilting, or even just sitting and reading, and they keep activities going like movie nights, group meals, shopping trips, and friendly companion visits, which help fight off loneliness. Staff put together personal care plans to fit each resident since everyone's needs change, handling things like laundry, housekeeping, and arranging rides to appointments or errands. In addition to residential and personal care, they have specialized care units with names unique to Helping Hands, reflecting the focus on tailored support and comfort for each resident. They offer respite care if someone needs short-term help and work with volunteers for extra companionship.

    Licensed in California for up to six people, Helping Hands Care Homes operates as a personal care home but can also be thought of as an adult foster home or assisted living home depending on the state, and it can cover levels of care from independent living through skilled nursing and memory support. The business started in 2020, keeps regular hours on weekdays, and has appointments available on weekends, and it's earned an A+ rating from the BBB even though it's not officially accredited. With wheelchair-friendly features and staff trained to help with both simple and complicated care needs, the home tries to make sure every resident stays safe, comfortable, and surrounded by a sense of community, where families and friends are encouraged to stay in touch and take part. The feeling really is about creating a place that feels like "home, away from home," for elderly people wanting company, care, and a little independence.

    People often ask...

    State of California Inspection Reports

    16

    Inspections

    8

    Type A Citations

    5

    Type B Citations

    5

    Years of reports

    02 Jul 2025
    Identified that a volunteer with clearance but not associated with the site was left alone with a resident; one staff member and one resident were present. Noted missing emergency disaster drills and lack of valid liability insurance, plus an outstanding balance by the licensee's governing body; administrator certification updated and the volunteer associated with the site.
    • §
    • § 9058
    • § 87355
    • § 87205
    • §
    14 Apr 2025
    Identified multiple deficiencies at a licensed care site, including lack of valid CPR certifications for staff, no initial training for new staff, an administrator without a valid license, overdue annual fees, no liability insurance, failure to conduct quarterly emergency drills, and a fire extinguisher that has not been serviced since 2020. Also noted medications stored in the refrigerator and the need to submit several required forms.
    18 Apr 2024
    Identified missing Physician's Reports for two residents and no PRN medication documentation for one resident; observed a clean, safe environment with locked medications, working smoke/CO detectors, adequate food supplies, complete staff records, and reviewed emergency plans with exits unobstructed.
    18 Apr 2024
    Found that the facility met safety and cleanliness standards but identified deficiencies in resident medical assessments and medication documentation, with required follow-up actions noted.
    • § 87412(d)
    • § 1569.695(c)
    • § 1569.618(c)(3)
    • § 9058
    • § 1569.605
    12 Sept 2023
    Investigated four specific allegations: lack of care and supervision causing bruises to the left eye and lip; resident found only in diapers with no clothing; staff neglect resulting in dehydration; and staff overmedicating. Found there was not enough evidence to prove any of these occurred.
    12 Sept 2023
    Investigated the allegation that staff lacked care and supervision causing bruises and injury, but found insufficient evidence to support the claim; confirmed that the resident was dressed appropriately and that dehydration resulted from medical issues rather than neglect; and determined that staff did not overmedicate the resident.
    • § 87458(a)
    • § 87465(d)(3)
    27 Jun 2023
    Found insufficient evidence to prove the allegation that a minor was allowed to provide care and supervision to residents alone for an extended period.
    27 Jun 2023
    Found no evidence to support the allegation that a minor provided care and supervision to residents, or that staff were under the influence while caring for residents; interviews and observations did not corroborate these claims.
    27 Jun 2023
    Investigated the allegation that staff left residents unsupervised with a minor for an extended period and that staff was under the influence while caring for residents; interviews and observations did not provide sufficient evidence to support either claim.
    22 Apr 2022
    Identified ongoing infection-control measures with no active Covid-19 cases and entry screening in place. Covid-19 postings were missing and will be emailed, a mitigation plan is due by 4/26/22, EPA-approved cleaners were used at least three times daily, and no deficiencies were cited.
    22 Apr 2022
    Confirmed that the facility maintained infection control measures, including hand hygiene stations and cleaning protocols, and had no COVID-19 cases at the time of the visit. Additionally, observed that required postings were missing but would be provided promptly.
    31 Jan 2022
    Identified that someone was working there without proper background clearance due to an incomplete transfer to the site. Civil penalties totaling $500 were issued for up to five days.
    • §
    31 Jan 2022
    Identified that only two individuals worked at the facility, but one lacked proper background clearance, resulting in civil penalties for unauthorized employment.
    20 Jul 2021
    Investigated Allegations 1–7—dehydration from unmet needs, neglect causing injuries, residents locked in rooms, overmedicating, medications not locked, staff yelling, and lack of training—and found insufficient evidence to prove these claims.
    20 Jul 2021
    Reviewed multiple allegations including resident neglect, injuries, locked rooms, medication practices, yelling, and staff training, but found insufficient evidence to support that any violations occurred.
    22 Apr 2020
    Verified that the pending residential care home was clean, well-equipped, and ready for licensure with appropriate safety measures, supplies, and documentation in place. Reminded licensee to notify authorities within five days of admitting residents.

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