Pricing ranges from
    $2,433 – 3,162/month

    Ivy Park at West Hills

    9012 CA-27, West Hills, CA, 91304
    4.4 · 66 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Warm staff activities pricey billing

    I moved my mom into Sunrise Assisted Living of West Hills and overall I'm pleased. The staff are warm, caring and know residents by name; move-in was smooth, rooms are clean and homey, and there are tons of activities (classes, outings, nightly movies, restaurant-style dining). Food is generally good but menu choices and dietary accommodations can be limited. Memory Care is available and attentive, but costs are high (about $8,000/month plus extra service charges) and I encountered billing inconsistencies, confusing care tiers, and occasional communication/staffing hiccups. Visitation was restricted during the pandemic. I'd recommend Sunrise for a safe, activity-rich, compassionate setting-just verify pricing and the exact level of care needed.

    Pricing

    $2,433+/moSemi-privateAssisted Living
    $3,162+/moStudioAssisted Living
    $2,919+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.42 · 66 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.6
    • Meals

      3.9
    • Amenities

      4.2
    • Value

      2.9

    Location

    Map showing location of Ivy Park at West Hills

    About Ivy Park at West Hills

    Ivy Park at West Hills sits in a calm, scenic hillside neighborhood and stays open day and night, every day of the week, so folks always have help if they need it, and you'll find different places for seniors at all stages, whether someone needs memory care, assisted living, or can still handle things on their own in an independent living space, plus there's skilled nursing on-site for those who need more hands-on care. There's a big focus on flexibility and letting people keep their independence as much as possible, which you can see in the range of options here, from assisted living with daily help, medication management, and personal care, to memory care programs built for folks with Alzheimer's or other types of dementia, and the staff know how to support both the body and mind, giving everyone a good chance at feeling comfortable and at home.

    The place has pleasant outdoor patios, walkways, a big tree out front, and spots full of chairs and tables arranged for gathering, and inside there are cozy living rooms with fireplaces and bookshelves, a small library, plush seating, and a theater with soft chairs for movies or group talks; there are even kitchens with wood cabinets and modern touches, dining rooms with set tables and a friendly feel, private rooms that overlook green courtyards, and bathrooms made safer with grab bars and plenty of space to move around. Seniors who want to stay active can join chair Zumba, yoga, walking clubs, and movie nights, and there are wellness programs, planned trips, and learning sessions to keep things interesting every day.

    For memory care, there's a special area with programs and therapies for those with different stages of memory loss, managed by trained staff who are around, with 12-16 hour nursing support and 24-hour call systems to make sure people are never far from help. There's also handy transportation for medical visits or errands, and a team that works to give everyone both privacy and a sense of togetherness, planning daily activities, community-run events, and nutritious meals, usually at The Vine at Ivy Restaurant, where the focus is on good ingredients and a relaxed atmosphere.

    You'll notice the aim at Ivy Park is always to offer comfort, health, and connection for seniors without making a big fuss-residents get clean, furnished rooms, internet and WiFi, regular cleaning and linens, and help with bathing, dressing, and medication, with a family-like feel and respect for each person's needs. Whether someone needs just a bit of help, is looking for social fun, or has memory needs, the staff are recognized for being helpful and kind, and the whole place is set up to make every part of retirement a bit easier and more pleasant, nestled among nice views with a warm, welcoming community feeling throughout the campus.

    About Sunrise Senior Living

    Beginning with a single community in 1981, there are now more than 280 Sunrise Senior Living communities throughout the U.S. and Canada. Each of our communities maintains the mission laid out by Sunrise founders Paul and Terry Klaassen more than 40 years ago: to champion quality of life for all seniors. The Klaassens’ vision to redefine senior care resulted in a resident-centered approach to care that focuses on the individuality of each resident and has set the standard in the assisted living industry. We are defined by our people. Our team of serving hearts are guided by our mission, Principles of Service and Values – all of which help encourage independence, preserve dignity and enable freedom of choice for each resident.

    People often ask...

    State of California Inspection Reports

    30

    Inspections

    4

    Type A Citations

    6

    Type B Citations

    6

    Years of reports

    05 May 2025
    Confirmed an unannounced on-site visit and, after reviewing the resident roster, that a relocated resident was residing there as of 03/17/2025.
    • § 9058
    01 May 2025
    Investigated an incident on 4/6/2025 in which dishwashing soap left on a memory care unit kitchen counter was ingested by a resident. Staff admitted the dishwashing soap mixture was left unattended and accessible during rounds.
    • § 87464(f)(1)
    • § 87309(a)(2)
    26 Dec 2024
    Identified that a scabies incident was not reported to the licensing agency within seven days, as required. Found that staff were unaware such incidents must be reported, even though all staff are mandated reporters.
    15 Oct 2024
    Identified that a resident experienced a questionable death, staff did not meet the resident's dietary needs in the final months, and staff failed to seek medical attention.
    18 Jun 2024
    Found comprehensive safety measures in place, with clean and well-maintained spaces and current resident and staff records; no immediate health and safety hazards identified.
    18 Jun 2024
    Confirmed cleanliness, safety, and proper operation of the assisted living facility during the inspection.
    19 Mar 2024
    Found no deficiencies cited after an unannounced annual visit; observed clean kitchen and bedrooms, medications secured in locked carts, adequate food supplies, and functioning safety systems in common areas and bathrooms. Records for eight residents and eight staff were complete and up to date, and liability insurance and LIC500 were collected.
    19 Mar 2024
    Confirmed no deficiencies were found during the inspection conducted by the Department of Social Services.
    01 Mar 2024
    Found substantiation of the specific allegation after a follow-up visit, noting that a resident's records were unavailable during the initial review and remained unpresented by the licensee. A citation was issued.
    01 Mar 2024
    Confirmed complaint allegations regarding missing resident records.
    • § 87506(a)
    05 May 2022
    Found concerns that a resident's health declined after relocation and isolation, with family attributing the decline to the move and lack of care. Found through records and a room check that the resident was sleeping on oxygen, the room was clean and hazard-free, a 2-inch scratch was noted on a dresser, and no immediate health, safety, or personal rights risks were identified.
    05 May 2022
    Confirmed concerns regarding a resident's health following a recent relocation, but found no violations during the visit.
    • § 87506(a)
    24 Feb 2022
    Found infection-control policies in place, including posted visitation, vaccination, and masking requirements, plus on-entry symptom screening. Observed clean bedrooms and bathrooms with needed supplies, properly charged fire-safety equipment, clear exit paths, and organized dining and laundry areas, with a census of 56.
    24 Feb 2022
    Inspection revealed a clean and well-maintained facility with proper infection control measures in place, including screening protocols, signage, and safety features.
    19 Jan 2022
    Found that the allegation that a resident was inappropriately restrained could not be confirmed. Found that the allegation that staff did not report the incident to licensing could not be confirmed.
    19 Jan 2022
    Investigated the allegation of a resident being inappropriately restrained; found the claim unsubstantiated as staff appeared to have not restrained the resident intentionally. Also unsubstantiated was the claim that staff failed to report the incident properly, as there were no injuries or intent of abuse noted.
    09 Nov 2021
    Conducted an unannounced annual visit with a temperature check and COVID screening, and met with the Resident Care Director. Observed well-maintained resident bedrooms with private bathrooms, clean dining and common areas, medications securely stored, unobstructed pathways, functioning smoke and carbon monoxide detectors, and posted notices; found no deficiencies; exit interview completed.
    09 Nov 2021
    Confirmed no deficiencies found during the annual required visit to the facility.
    14 Jul 2021
    Found that the allegation that staff did not meet residents' needs was supported by records and interviews, including ignoring pendant calls. Found that the allegation that staff left residents in soiled diapers for extended periods was supported by records and interviews, showing delays in changing and not following policy.
    14 Jul 2021
    Confirmed that staff did not meet resident needs and left residents in soiled diapers for extended periods of time.
    • § 87464(d)
    • § 87466
    23 Jun 2021
    Reviewed a decision granting a two-year conditional exemption for a staff member; confirmed with the administrator that the staff member is not working at the site; conducted a tour of the site and did not observe any health and safety issues; exit interview conducted.
    23 Jun 2021
    Confirmed an exemption for a staff member, who is no longer employed, during an unannounced visit. No health and safety issues were observed during the inspection.
    18 Jun 2021
    Identified that another resident entered the affected resident's room uninvited and moved belongings, which were later found elsewhere.
    18 Jun 2021
    Confirmed a resident in the memory care unit frequently wandered into another resident's room and moved belongings, which were eventually found elsewhere.
    22 May 2021
    Investigated the allegation that staff did not seek medical attention for a resident whose legs swelled; interviews and records showed the resident wore compression stockings, could communicate needs, sometimes refused help with applying them, and no pain was noted. Investigated the allegation that staff did not cut up the resident's chicken; a lunch observation and interviews found no issues with how the food was served.
    21 May 2021
    Found three specific allegations—nighttime administration of a resident’s medication for seven days; failure to follow physician orders for wearing compression socks; and the resident’s hygiene needs not being met—and each was deemed unsubstantiated at this time.
    22 May 2021
    Reviewed allegations regarding staff not seeking medical attention for a resident with swollen legs and not cutting up food for the resident. Both claims deemed unsubstantiated based on interviews and documentation.
    • § 87468.1(a)(1)
    • § 87464(f)(4)
    21 May 2021
    Confirmed allegations of staff not administering medication were unsubstantiated, as the medication was given as prescribed. Allegations of staff not following doctor's orders for compression socks and hygiene needs not being met were also deemed unsubstantiated.
    06 Feb 2020
    Identified outdated training requirements and physician reports during an inspection visit.
    18 Nov 2019
    Reviewed allegation regarding non-compliance with doctor's orders for bed rails, but found no evidence to support it.
    • § 87468.1(a)(1)

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