Falcon Heights Health and Rehabilitation

    1795 Monterey Rd, Colorado Springs, CO, 80910
    3.2 · 25 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Great staff but management failures

    I have mixed feelings but mostly negative. The nurses, CNAs and therapy team were wonderful, compassionate and went above and beyond - hospice treated my family like family and many rooms were clean and recovery-focused. However, management and corporate turnover wrecked things: constant high-pitched mechanical noise, ongoing maintenance problems (leaks, mold, sticky floors, hard-to-open doors), poor communication, long hold times, billing/ID headaches, staffing crises and unsafe agency care - meds were reportedly withheld without notice and my family had an ambulance transfer. It improved briefly, but after the sale things declined again; great staff, awful management - not a place I'd trust for dementia care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.20 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.4
    • Meals

      3.0
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Falcon Heights Health and Rehabilitation

    About Falcon Heights Health and Rehabilitation

    Falcon Heights Health and Rehabilitation sits at 1795 Monterey Rd in Colorado Springs, CO, and operates as a skilled nursing facility with 107 certified beds, though they usually have about 75 residents staying there each day, and right now they aren't taking new patients, which can sometimes happen when a facility's dealing with certain issues or full occupancy, and they do have a specialized care team including a skilled medical staff that handles health and rehabilitation services, along with a therapy gym for physical recovery, which can be useful for folks needing more than basic help with day-to-day living. Recover Care Healthcare runs the place, and the company's got a big ownership chain including Rocky Mountain SNF Holdings LLC as the direct owner, plus indirect ownership by groups like Colorado SNF Holdings LLC, Mad Family Holdings LLC, and others, and management comes down to people like Kimberly Bryant as the administrator, with Recover Care West handling day-to-day operations-these layers of ownership can make things a bit hard to untangle, but folks often like to know who stands behind these places. The staff speak English, and the place says it gives personalized care, aiming to meet different health needs with both physical and emotional support, though you ought to know there've been some documented problems, with a total of 35 deficiencies, including three related to infections, plus some specific violations like failure to keep residents safe from abuse and not reporting suspected abuse on time according to federal standards, which led to fines of over $6,000, and these issues came up in both inspections and complaint reports as recently as early 2025 and late 2024. The federal reports indicate the violations affected only a few people, with the potential for more than minimal harm, but no actual harm recorded, and like many facilities, they've had their troubles with nurse retention, with a reported turnover rate of 100%, way above the Colorado average, and they also have lower nurse staffing hours per resident per day compared to the state average, so visitors and families might want to consider what level of daily attention residents are likely to receive. While you can find more about the facility on their website, it helps to know Falcon Heights Health and Rehabilitation, as a for-profit corporation, tries to balance offering healthcare with the challenges of compliance and staffing, and it remains situated in the broader Colorado Springs community as part of CHCA District III, managing its responsibilities along with the common struggles many facilities face these days.

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