Ark Healthcare and Rehab Branford Hills

    189 Alps Rd, Branford, CT, 06405
    2.7 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed neglect led to death

    I had a deeply mixed and ultimately devastating experience at Ark. A few staff - Nathan in PT, Audra, Brenda and some nurses - were kind, patient and skilled, and the building was quiet, clean and the food acceptable. But the place is understaffed and overworked, which translated into neglect: missed meds and dietary needs, no call-button response, residents left in urine or chairs for hours, poor hygiene/wound care and bedsores, lost/damaged belongings, broken elevator, and serious safety concerns (my Nana even died). Management was inconsistent and many staff seemed overmatched; individual caregivers were great but couldn't fix systemic failures. I would not recommend unless you can visit daily and closely monitor care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.65 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.7
    • Meals

      2.8
    • Amenities

      2.5
    • Value

      2.7

    Location

    Map showing location of Ark Healthcare and Rehab Branford Hills

    About Ark Healthcare and Rehab Branford Hills

    Ark Healthcare and Rehab Branford Hills sits at 189 Alps Road in Branford, Connecticut, and serves as a 190-bed skilled nursing facility licensed by the state, with about 175 residents staying there on average each day, and the nurses at the facility provide 3.82 nursing hours per resident daily, which happens to be a little bit above what the state averages, although the nurse turnover rate is higher than most places at 52.5%. The most recent standard inspection for this facility happened over two years ago, which does go beyond the recommended time frame, and when looking through the inspection reports, one would find 24 deficiencies, including one related to infection, one instance where accident hazards were not fully managed with proper supervision, actually marked as an immediate jeopardy to resident safety with a seriousness level of J, a failure to inform the resident, doctor, or family quickly about important changes, and another deficiency pointing out the care plan wasn't always complete or measurable, though none of these had caused actual harm but did carry the risk for more than minimal harm.

    It's a place that's open round the clock, every day, and offers both short-term rehabilitation for folks who need extra help between hospital stays and home, plus long-term care for more frail people needing extra nursing, with a certified rehab team ready to provide one-on-one therapy, and many services dedicated to recovery and comfort. The staff puts together personalized care plans for each person based on their specific needs and health goals, and the facility follows CDC guidelines and changes visitation rules as needed for health reasons. Ark Healthcare and Rehab Branford Hills also provides amenities aimed at making stays comfortable, has an in-house pharmacy that's available to the community, and posts an event calendar with a variety of activities plus community events, offering some recreational options for residents. The place calls itself a family-like environment, with staff who focus on clinical care, emphasizing warmth and patient comfort. It is a Yale preferred provider and currently has a five-star rating from Medicare and Medicaid, yet even with such attention to personalized care and its designation as a rehabilitation center, the history of some serious deficiencies and its nurse turnover rate serve as important details for anyone considering this facility, and it's good to know that Ark Healthcare and Rehab Branford Hills provides both healthcare and recovery services for seniors and those needing more complex care, with a mix of clinical focus and some regular community events for residents.

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