Fresh River Healthcare, LLC.

    96 Prospect Hill Rd, East Windsor, CT, 06088
    2.4 · 14 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, facility serious concerns

    I have mixed feelings. The nurses, CNAs and Robin the case manager were kind, caring and knowledgeable about Huntington's/dementia, rooms were kept clean, and they offer PT, activities and 24/7 nursing. But the building is shabby and poorly maintained (rusted van, driveway/trees not addressed), with sanitation and supply issues, delays and mismanaged paperwork, spotty clinical competence, and reports/instances of racist or retaliatory treatment and even safety/serious care concerns. Because of the facility's maintenance, communication and leadership problems, I can't recommend it for PT or long-term care despite the compassionate staff.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.36 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.8
    • Meals

      2.4
    • Amenities

      1.3
    • Value

      1.0

    Location

    Map showing location of Fresh River Healthcare, LLC.

    About Fresh River Healthcare, LLC.

    Fresh River Healthcare, LLC. is a healthcare facility located at 96 Prospect Hill Rd in East Windsor, CT, and is part of the iCare Management, LLC. and iCare Health Network. The staff there focus on skilled nursing, long-term care, and specialized care for those with memory problems like Alzheimer's disease, hard-to-place or justice-involved individuals, and people who need help with complex health conditions such as CHF, COPD, or need recovery after surgery. People can come for short-term rehabilitation, respite care to give caregivers a break, or stay longer if their needs are more demanding, and the rooms for short-term rehab are private, newly renovated, and aim for comfort and healing with things like private bathrooms, kitchenettes, and air-conditioning, which can really make a difference after a hospital stay or injury.

    Fresh River Healthcare works as part of a bigger network, so they have special programs like MissionCare Health for those who face trouble finding long-term placement, Greater Hartford Memory Care Centers with a secured environment for people living with dementia, and dedicated Behavioral Health options. The care team includes nurses and therapy staff who help all day and into the evening, with a 24-hour call system and up to 16 hours of nursing support, and they help with bathing, dressing, transferring, medication management, and offer mental wellness support, too.

    They also offer physical, occupational, and speech therapy to both residents and outpatients through Touchpoints Rehab and Touchpoints Therapy, so someone who needs to get stronger before a joint or spine surgery can join their "Beyond the Joint" Prehab and Prebook programs, which get people ready so they heal faster. Assisted living services include help with daily activities, personal care, and medication, plus meals and 24-hour support are available, letting people age in place with some independence but also plenty of oversight.

    The facility layout includes community areas like a dining room, fitness and gaming rooms, a small library, wellness center, beauty salon, and computer center, plus a garden and outdoor space for people who like to spend time outdoors or participate in scheduled or resident-run activities, and there's community-sponsored transportation and move-in coordination to help with transitions. The team at Fresh River keeps the families in the loop with regular care meetings and open lines for questions, aiming for teamwork and honest communication among families, doctors, and staff.

    Specialized care covers movement disorders such as Parkinson's or Huntington's, again always with care adapted to the need of the individual. Fresh River Healthcare and its programs emphasize giving each person as much independence as possible, with the goal of better health and supporting whatever daily activities someone is still able to do, and this approach relies on a team from different disciplines working together every step of the way. Seniors and their families will find straightforward information about senior living and care options, access to the MyChart Patient Portal, a "Find a Service" tool if they need to look up a specific kind of support, and ties to the broader Trinity Health Of New England system, which some may find reassuring if they like having a trusted network for medical care. The facility runs with long hours from 8:30 in the morning to 5 in the evening every day, including weekends, so there's always someone to help, and if moving is needed, there's a Resident Relocation Guide to make the transition easier.

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