Touchpoints at Chestnut

    171 Main St, East Windsor, CT, 06088
    2.7 · 34 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but inconsistent care

    I had a mixed experience. The rehab/OT/PT teams and many nurses, CNAs and reception staff were compassionate, respectful and helped my mom settle in - some staff were exceptional - and the facility can feel warm and family-like. But staffing shortages and low morale led to inconsistent care: delayed meds and responses, occasional neglect, poor infection control and cleanliness issues (filthy rooms, long call-bell waits, food problems, even pests reported). Be present, ask questions, and don't assume every shift provides the same level of care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.71 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.9
    • Meals

      2.5
    • Amenities

      2.4
    • Value

      1.0

    Location

    Map showing location of Touchpoints at Chestnut

    About Touchpoints at Chestnut

    Touchpoints at Chestnut sits at 171 Main Street in East Windsor, CT and has 60 beds where seniors can get care from a team that includes nurses, nursing assistants, physical therapists, and occupational therapists because they want folks to feel safe, cared for, and comfortable. This place puts a lot of effort into keeping the building clean and making sure people with Alzheimer's Dementia or those needing memory care have the attention they need from staff who understand their challenges, and they also have special programs for individuals who've had difficulty finding the right setting, including justice-involved and hard-to-place residents.

    They focus on rehabilitation, by offering outpatient and short-term rehab, with specific programs like Touchpoints Rehab and Touchpoints Therapy that help people get better after surgery or illness and these include physical, occupational, and speech therapy. There are unique therapy options such as "Beyond the Joint" to help people get ready for joint or spine surgery, which some folks find helpful for their recovery to start even before that surgery takes place. For anyone needing long-term help, the facility handles complex medical conditions like heart failure or COPD, and also takes on post open-heart surgery needs through a team-based, personalized approach.

    Residents and families use the My Account dashboard which tracks events, health records, and lets them manage visits, favorites, and even gives tools for emergency situations or suicide prevention planning, which sometimes gives peace of mind to loved ones and the care team working together. Behavioral health and emergency services are available, along with library resources and symptom checkers that can sometimes help answer everyday health questions without waiting. The place gets its support and services as part of the Trinity Health of New England network and lines up with programs like the Affordable Care Act and state and federal health options, so families using public healthcare can find help here, too.

    Care includes dementia and hospice services, IV treatments, outpatient rehab, and pet therapy, the kind of extra support that can make a difference in a tough season or when special circumstances make daily life more challenging. Programs like MissionCare Health, Greater Hartford Memory Care Centers, and the resident relocation guide help with transitions, so families can figure out their next step or help their loved one move into the right level of care when they're facing complicated decisions. Sometimes, when folks need short breaks, respite care gives regular caregivers a chance to rest, and when needs change, transitional services help smooth out recoveries after stays in the hospital.

    Touchpoints at Chestnut offers straightforward care without fuss or pretense, and while the place won't be for everyone, many residents find comfort in knowing there's a steady team always looking out for their health with respect and understanding.

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