iCare Health Network runs a group of skilled nursing and long-term care centers, and they've got their own way of doing things, using names like Touchpoints Rehab and Touchpoints Therapy for their trusted rehab programs, and they really lay out the details for folks with the Resident Relocation Guide if someone needs to move in from another spot, which sure helps families keep things organized when switching care settings, and their main focus is on healthcare, which means you'll find programs for all sorts of needs like short-term rehab, long-term care, and specific support for things like COPD, congestive heart failure, and post-surgery recovery, and the teams there use a group approach with staff like nurses, therapists, and social workers all working together. The company got started in 2001 and they've stayed privately owned, with headquarters up in Manchester, Connecticut, and there's a pretty big team across the network, working at about eleven sites in Connecticut and a few in Massachusetts and Vermont, including places like Touchpoints at Bloomfield, Manchester, Chestnut, as well as Silver Springs Care Center, 60 West, Westside Care Center, and others, plus MissionCare at Holyoke, which is a special skilled nursing spot. There's a strong focus on memory care at the Greater Hartford Memory Care Centers for folks living with Alzheimer's or similar conditions, and it's interesting how they also have clinical programs for justice-involved or hard-to-place adults, and support for people who need help with behavioral health or substance use. Touchpoints Rehab is known for inpatient and outpatient therapy, including physical, occupational, and speech therapy, and they go into areas like cardiac, pulmonary, neurologic, and orthopedic rehab, as well as a "Beyond the Joint" program to help get your strength up before joint or spinal surgeries. The company also manages nursing home consulting, healthcare operations, therapy services, food help, pain management, mental health, respite care, hospice care, and offers complex care and transitional services, and you can see they try to keep up a high standard for all their clinical programs, focusing a lot on customer satisfaction, teamwork, and quality improvement through their own management methods. They've got material like brochures and guides to make things easier for professionals making referrals and for moving folks in, and they make sure every service is tailored to each person's needs, no matter how simple or complex, and that kind of attention runs through all their locations, whether it's regular long-term care, special rehab after an operation, or full support for people needing a safe place because of memory loss or health problems that need a lot of oversight.
iCare Health Network
341 Bidwell St, Manchester, CT, 06040- Assisted living
- Memory care
- Skilled nursing
Unclean, unsafe, understaffed; good nurses.
I visited a loved one and had a mostly terrible experience: food often cold, long nurse wait times and severe understaffing (I was told one nurse for many patients), old furniture, hallways smelling of urine, dirty rooms and common areas with roaches and stained cups, medication mix-ups, unprofessional or incompetent supervisors/staff, and poor communication - very hard to reach a live person and no medication lists provided. The bedside nurses I met were excellent and the Alzheimer's unit felt secure, but overall cleanliness, management, and safety issues left me unwilling to recommend this facility.
Pricing
Schedule a Tour
Amenities
Healthcare services
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Medication management
- Mental wellness program
Healthcare staffing
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
Meals and dining
- Diabetes diet
- Meal preparation and service
- Restaurant-style dining
- Special dietary restrictions
Room
- Air-conditioning
- Cable
- Fully furnished
- Housekeeping and linen services
- Kitchenettes
- Private bathrooms
- Telephone
- Wifi
Transportation
- Community operated transportation
- Transportation arrangement
- Transportation arrangement (non-medical)
Common areas
- Beauty salon
- Computer center
- Dining room
- Fitness room
- Gaming room
- Garden
- Outdoor space
- Small library
- Wellness center
Community services
- Concierge services
- Fitness programs
- Move-in coordination
Activities
- Community-sponsored activities
- Planned day trips
- Resident-run activities
- Scheduled daily activities
2.50 · 12 reviews
Overall rating
- 5
- 4
- 3
- 2
- 1
Care
2.2Staff
2.4Meals
2.5Amenities
1.0Value
2.5
Location
About iCare Health Network
People often ask...
iCare Health Network offers assisted living, memory care, and skilled nursing.
There are 12 photos of iCare Health Network on Mirador.
The full address for this community is 341 Bidwell St, Manchester, CT, 06040.
Yes, iCare Health Network offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Nearby Communities
- $15,000 – $25,000+4.8 (47)Studio • 1 Bedroom • 2 Bedroomassisted living
Inspīr Carnegie Hill
1802 2nd Ave, New York, NY, 10128 - $17,000 – $23,450+4.5 (31)Studio • 1 Bedroom • 2 Bedroom • Semi-privateassisted living, memory care
The Apsley
2330 Broadway, New York, NY, 10024 - $8,900 – $15,600+4.7 (72)Studio • 1 Bedroomassisted living, memory care
Sunrise at East 56th
139 E 56th St, New York, NY, 10022 - $10,800 – $25,500+4.4 (86)Studio • 1 Bedroom • 2 Bedroomindependent, assisted living, memory care
Coterie Hudson Yards
505 W 35th St, New York, NY, 10001 - $4,500+4.1 (51)1 Bedroomindependent, assisted living, memory care
The Bristal Assisted Living at Wayne
1440 Hamburg Tpke, Wayne, NJ, 07470 - $4,750+4.6 (111)suiteindependent, assisted living, memory care
Brightview Greentree - Senior Independent Living, Assisted Living, Memory Care
170 E Greentree Rd, Marlton, NJ, 08053