Civita Care Center at Newington

    240 Church St, Newington, CT, 06111
    3.4 · 74 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed, unsafe care; cannot recommend

    I had a mixed but ultimately troubling experience. A few nurses and therapists were kind and helped with rehab, but chronic understaffing and poor management produced medication/IV delays, dehydration/ignored labs, falls and untreated injuries, missing items and filthy bathrooms. Communication was tight-lipped and slow and residents' dignity and safety were often lacking. Because of those serious, recurring lapses I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 74 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      2.5
    • Amenities

      3.0
    • Value

      1.7

    Location

    Map showing location of Civita Care Center at Newington

    About Civita Care Center at Newington

    Civita Care Center at Newington is a skilled nursing facility at 240 Church St in Newington, Connecticut, and folks say you notice right away that it offers both medical and non-medical care for seniors, so if someone needs IV therapy, peritoneal dialysis services, or help with mental health, the staff handle that kind of thing, and they've been specially trained with things like the Amia Peritoneal Dialysis machine in partnership with Herald Square Dialysis, and they seem to have a mix of therapists for physical, occupational, and speech therapy, plus outpatient rehab if you're not staying overnight, and there's also a secured dementia unit for those who need specialized support, which becomes important for families with these worries. Residents get three meals a day and snacks, and the personal care help covers everything from laundry and grooming to help with walking or using a wheelchair, and staff can even do light housekeeping or assist with in-home care services if someone prefers to be cared for at home, and they'll travel to clients' locations depending on the need, as they're set up as both a nursing home and care provider in the area; they seem to be careful in picking staff too, running background checks, drug tests, immunizations, interviews, and checking references and driving records, and there's always the suggestion to check each staff's credentials if you're thinking about using their services. The facility can help set up dementia care plans, give out senior care resources, and work with either home health care or non-medical care, depending on what's best for the person, and they'll recommend an initial consultation to figure out needs. There's short-term rehabilitation for those needing care between the hospital and home, and the nursing support covers everything from basic needs to more complex cases with frail folks who need extra help, including hospice care if that's required, and while they say their approach is person-centered and tries to bring people together, the place is large, with 180 certified beds and staff like Ralph Campos and Lilianne Rojek listed as being involved in healthcare roles. Civita Care Center at Newington is a privately held company tied to the Civita Care Centers network, and it employs between 51 and 200 people. It's got a record of 3.28 nurse hours per resident per day and offers a variety of therapy and support services intended to match individual needs, though some issues have come up, with 31 deficiencies on inspection reports, including one for infection control and others like not following treatment plans, not updating care plans on time, and not making sure doctors see patients face-to-face as required, plus some concerns about protecting residents from harm, and back in October 2024, the facility received a $60,333 fine after complaint investigations found 5 deficiencies. All in all, Civita Care Center at Newington tries to provide comprehensive support through a mix of health, safety, and personal care, and the facility focuses on making things as safe and comfortable as possible for seniors, even though, like many places, there are some areas where they're working to improve.

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