Bonterra Transitional Care and Rehabilitation

    2801 Felton Dr, East Point, GA, 30344
    2.4 · 35 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful unprofessional unsanitary care facility

    I placed my loved one here for six years and the overall experience was terrible. Staff were unprofessional, rude, and often uncaring - long waits for help, missed PT and therapy, medication/record errors, theft and missing clothes. The building was dirty (roaches, mold), food was poor and repetitive, rooms overcrowded, and administration dismissive when I complained. My loved one declined, was neglected and ultimately died; only a few caregivers (Ms. Rochelle, Ms. Jackie) showed real compassion. I strongly advise against placing your loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.40 · 35 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.0
    • Meals

      1.0
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Bonterra Transitional Care and Rehabilitation

    About Bonterra Transitional Care and Rehabilitation

    Bonterra Transitional Care and Rehabilitation sits over on 2801 Felton Dr in East Point, Georgia, and folks around there know it mostly for short-term rehab, skilled nursing, and help with daily tasks for seniors who can't live alone anymore, and you'll see it has 118 certified beds and usually around 113 residents every day, which means it's nearly always full and not taking new patients right now but you can call and ask about openings if you're interested. This place has a rehab center in the same community, thoughtful dining plans, and a clean, updated look thanks to recent renovations, with outdoor areas folks like to walk or socialize in-though the rooms themselves are known to be on the smaller side, which the staff will be upfront about when you're thinking about moving in. Bonterra has a team of skilled nursing staff, therapists, and social workers, all set up to help with everything from bathing and eating to specialized physical, occupational, and speech therapy, and they pay close attention to changes in every resident's needs with regular assessments, plus the care team keeps families in the loop when needed but respects residents' privacy at the same time.

    They've got protocols for vaccines like flu and COVID, and there are safety rules, including a one-to-one guard system if a resident needs closer supervision, and the dining setup goes from group meals to more private ones, depending on what suits each person, and pets can stop by for visits, though they can't stay. The place tries to be fair and open-it's got a Fair Housing & Equal Opportunity tag, and Medicaid's an option if you're low-income, so the financial side isn't a total barrier for everyone, which matters. You'll find short-term, post-acute care for people coming out of the hospital, with the transition back home in mind, and long-term nursing if someone's conditions call for around-the-clock help, and with the Healthcare Center at Buck Creek connection, there's more continuity if someone's needs change. Residents get routine help with medicine, dressing, and other basics, while the rehab focus is on getting folks as independent as possible, or at least comfortable, and if you only need respite care, they'll talk about shorter stays case by case.

    The place has its deficiencies, though, with 41 total marked in inspection reports and some about infection control, medication, and care plan details, which is something you have to weigh because no place is perfect, and the state checks in regularly to see how it's doing. The administration has struggled with care planning and using its resources right, nurse turnover is higher than average at 60.4%, and day-to-day nurse hours per resident are a bit under the state average, but the staff tries to keep a caring, supportive feel even so. Admission depends on current capacity and assessment, and you won't see office hours or a fax line listed, but you can call for information. Management comes from a for-profit partnership led by James Andrews since 2015, and staff mostly speak English, sometimes other languages. The campus welcomes tours, and the routine is pretty social, with activities and therapists who help people work toward recovery. Each person gets care based on what they need, with a focus on medical recovery, personal dignity, and keeping the lines of communication open.

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