Citadel of Bourbonnais

    20 Briarcliff Ln, Bourbonnais, IL, 60914
    4.1 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate caregivers, concerning administrative lapses

    I had a very mixed experience. The building is clean and welcoming, the meals and activities are excellent, rehab and therapy were strong, and many nurses and caregivers (Crystal in particular) were compassionate and attentive - my family enjoyed visits and felt cared for. However, administration and communication were inconsistent and sometimes hostile (visits blocked over POA disputes, denied entry, no notice of hospital transfers), and I saw alarming lapses - shouting staff, lost belongings/medication, delayed or missing care, and unexplained injuries that required outside checks. I would recommend this place with caution: great care and atmosphere in many ways, but insist on clear visitation/medical communication and watch for safety and staffing problems.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.05 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.4
    • Meals

      3.8
    • Amenities

      4.2
    • Value

      4.1

    Location

    Map showing location of Citadel of Bourbonnais

    About Citadel of Bourbonnais

    Citadel of Bourbonnais sits at 20 Briarcliff Lane in Bourbonnais, IL, in a single-story building designed for comfort and easy access, and offers long-term care, skilled nursing, assisted living, rehabilitation, and specialized memory care for seniors who need help with daily tasks or more complex nursing support, and there's this Hartwell House assisted living residence if someone needs some help but doesn't require full-time nursing, whereas people with memory loss, Alzheimer's, or dementia can receive thoughtful care, and hospice or palliative care is also an option for those who need it. Reviews give Citadel of Bourbonnais a 3.7 out of 12 possible reviews, which is average, and people say the atmosphere feels clean and welcoming, with nursing, therapy, and activity aides who provide respectful care, help residents walk the halls, and encourage daily activities. Private and semi-private suites are available, all with individually controlled heating and air conditioning, private telephones, mailboxes, voice mail, cable TV, and regular weekly housekeeping and linen services, so residents don't have to worry about chores, and the staff take care of food services with meals and snacks that are tailored to preferences, plus full-service dining options so eating feels good and nutritious.

    The center runs 24/7 which lets residents get round-the-clock care and support, and nurses, CNAs, and activity aides watch over everyone, making sure health checks, medication management, personal assistance, and help with daily activities are always taken care of, and if someone needs to take a temporary break from being a full-time caregiver, respite care gives them support and lets their loved one stay for a short stay. Therapy and rehabilitation services include physical and occupational therapy, stroke rehabilitation, and wound care, and people who need complex medical care, like end-stage kidney disease, can get dialysis on site in a quiet room just for dialysis, which is convenient since it means no one has to transfer to another clinic for treatment.

    Citadel of Bourbonnais has both Medicaid acceptance for payment and a customer service manager who keeps in regular contact with family members, so people know what's going on with their loved ones, and worship services and pastoral care are available for spiritual needs. Housekeeping and laundry are included, and office hours run Monday to Friday, 8 AM to 5 PM, which is when most business gets done. There's no telehealth service, but there are a variety of home care and day care programs for different needs, so people can stay connected with their community if that's what they're looking for. All in all, Citadel of Bourbonnais provides personalized attention in a calm and home-like environment, with suites that allow for treatments in familiar surroundings, aiming to support healing while maintaining respectful, individualized care for each resident or patient.

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