Palm Garden of Mattoon

    1000 Palm Ave, Mattoon, IL, 61938
    3.7 · 25 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Helpful staff, poor management issues

    I had a deeply mixed experience at Palm Terrace. On the plus side, long-tenured, residents-first staff (Julie Haskins among them), wonderful nurses and assistants, and effective therapies/cardiology care helped me feel better and regain independence in a clean, home-like facility. On the minus side I witnessed serious issues - chronic understaffing, payroll/staffing irregularities, poor management and training, rude or abusive CNAs, unclean areas and pests, items moved or left unopened, and even staff quitting over care standards. Some people there went above and beyond, but until leadership, staffing, and cleanliness improve I can't fully recommend a long-term stay.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.72 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.7
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      3.7

    Location

    Map showing location of Palm Garden of Mattoon

    About Palm Garden of Mattoon

    Palm Terrace Of Mattoon is a nursing home facility that provides comprehensive care and support for seniors in the Mattoon, Illinois area. Designed for residents requiring higher levels of assistance, this community focuses on delivering a supportive environment tailored to the diverse needs of its residents. The cost of care at Palm Terrace Of Mattoon starts at a monthly rate ranging from $2,250 to $5,551, depending on the specific services required. While the base rate includes essential nursing care, additional services may influence the overall cost, ensuring that residents pay for only what they need.

    Within the community, Palm Terrace Of Mattoon is known for offering a range of amenities to help residents feel comfortable and supported in their daily lives. Although detailed information on amenities is provided during visits or upon inquiry, prospective residents can expect the facility to cater to a wide spectrum of requirements, whether for short-term rehabilitation or ongoing care. It is important to note that Palm Terrace Of Mattoon does not allow residents to keep pets, a policy in place for the comfort and safety of all who reside there.

    The community offers a variety of room types and living arrangements, making it possible for residents with different preferences or budgets to find a suitable option. Whether someone is looking for a more economical choice or a larger, private space, the flexibility in accommodations ensures that individual needs are met. For those seeking assistance with financial planning, the care home is knowledgeable about helping residents explore options such as selling a home or applying for relevant benefits. From the moment of considering admission through to daily living, Palm Terrace Of Mattoon strives to deliver an environment focused on well-being, dignity, and compassionate care for all its residents.

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