Pavilion of Ottawa

    704 E Glover St, Ottawa, IL, 61350
    4.2 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Warm staff, inconsistent basic care

    I found the Pavilion warm, loving and very clean - staff, nurses and aides (Hailey stood out) were friendly, attentive and offered good activities and therapy. That said, I saw worrying lapses: bedding and sponge baths skipped for a week, meds almost forgotten, a strong urine odor in my father's area, poor communication and unclear billing/contact info, and food not suitable for cardiac/diabetic needs. Overall a caring team but I'd recommend cautiously because basic care and teamwork can be inconsistent.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.22 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      4.2

    Location

    Map showing location of Pavilion of Ottawa

    About Pavilion of Ottawa

    Pavilion of Ottawa sits at 704 E Glover St in Ottawa, Illinois, and offers skilled nursing, memory care, assisted living, and supportive living, and you can see folks there get all kinds of personalized help, whether they need short or long-term care, because the staff always make sure to cover physical, emotional, and daily needs, as well as things like medication management, palliative care, bariatric care, wound care, and even in-house dialysis, and if someone needs therapy, they have physical, occupational, and speech therapies right inside the building, which the therapy team can customize to fit every person's own goals, whether that's getting stronger after a hospital stay or managing memory issues like dementia and Alzheimer's, and there's always 24-hour skilled nursing for folks with medically complex needs, plus respite and hospice care for those who need a short stay or end-of-life comfort, and with CPAP, BiPAP, and oxygen services on hand, the clinical side stays strong, and for daily life, the Pavilion offers holistic and personalized help for everyone, with attention to nutrition, activities, and a calm routine, so residents can feel well cared for, and the facility's got indoor parking and resort-style spaces so folks and their visitors won't stress about parking or finding comfortable spots to relax, and the hours for the office run from Monday to Friday, 8 AM to 5 PM, and all the care is delivered by a team that goes the extra mile, using up-to-date medical tools and proven methods, which is why the Pavilion of Ottawa has gotten the highest rating in long-term care from U.S. News Best Nursing Homes, though there's no mention of special accreditations, and even with all these services they don't offer telehealth, but being affiliated with Health Alliance Medical Plans helps some residents, and altogether, the Pavilion offers a solid mix of support and therapy for anyone needing steady, hands-on care in a comfortable extended care setting.

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