Helia Healthcare of Salem

    1201 Hawthorn Rd, Salem, IL, 62881
    3.0 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severe neglect, theft, poor management

    I would never recommend this facility. My loved one suffered severe neglect - infrequent showers, scabies, bedsores, dehydration/malnutrition, left wet for hours - and later ended up in the ICU; communication was poor and coordination from out of state was impossible. Rooms were freezing, food often cold/undercooked, clothes and money went missing, staff breached privacy and we had fraudulent charges. The building is attractive and a few caregivers were kind, but chronic understaffing, rude/dishonest management and unsafe care left me strongly warned against entrusting anyone here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.6
    • Meals

      1.5
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Helia Healthcare of Salem

    About Helia Healthcare of Salem

    Helia Healthcare of Salem sits at 1201 Hawthorn Road in Salem, Illinois, and is a 120-bed Medicare and Medicaid certified skilled nursing facility, and it's been serving the community for years, with its private ownership and strong focus on helping people who need long-term care, rehabilitation, memory care, or specialized support after surgery or for chronic illness, and you'll see that there's 24-hour nursing care, personalized care plans, and a full mental wellness program. The nurses here are licensed and work as a team, handling medication, bathing, dressing, transfers, and other daily living needs, with a call system in every room and around-the-clock supervision, so you get help when you need it, whether it's night or day, and if someone's managing health conditions or needs emotional support, there are plans and staff for that too. The place keeps up with the times, with recent renovations and state-of-the-art equipment, and every room comes fully furnished, has its own private bathroom, air conditioning, and climate controls, plus cable, telephone, WiFi, and kitchenettes, so it feels comfortable and modern, and families can visit and eat together with private dining for special events.

    The dining room does buffet-style and restaurant-style meals, (with special diets if needed), and staff handle the food so no one has to fuss, and there's always help with meal prep. Residents take part in activities in the fitness room, gaming room, a small library, community rooms, and a beauty salon, or enjoy the garden, patios, aviary, and landscaped outdoor spaces, where there's room to walk or visit. The facility runs outings, intergenerational programs, church services, guest meals, and recreational events, giving people things to do and reasons to get together, and there are councils for both residents and families if anyone wants to share their thoughts or ideas. The community provides transportation for things that aren't medical appointments, and there's a computer center and online platform run by findhelp, making it simple to find and claim social care programs, get support, and find information about other services. Skilled therapy services help folks recovering from injury or illness, and there's a focus on active rehabilitation, using up-to-date techniques and modern tools. Memory care services and Wanderguard safety systems help residents who need more support. Staff meet emotional, social, and spiritual needs, with pastoral care and mental health programs, along with beauty and barber services, housekeeping, linen service, maintenance, and all the basics taken care of like cleaning and laundry.

    The center takes Medicare, Medicaid, private insurance, and private payment, with admissions open 24/7, and the centrally located nurses' station, door alarm safety systems, and safety monitoring make it a supervised environment. Helia Healthcare of Salem belongs to the Illinois Healthcare Association, so it keeps up with state requirements, and there's always licensed nursing staff to support personal, physical, and emotional needs, whether someone is staying for rehab or lives there long-term.

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