Regency Care

    2120 W Washington St, Springfield, IL, 62704
    3.7 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean facility, serious care lapses

    I liked the clean, odor-free, hotel-like facility - roomy, well-lit halls and nicely decorated rooms - and many staff were polite, caring and professional. But I experienced serious lapses: chronic understaffing, poor communication and administration inaction that led to missed care (bathed only twice in 16 days), urine-soaked linens, cold/poor meals, feeding and swallowing concerns, phone access problems, and infection-control/COVID issues. I'd recommend the facility only with caution: the environment and some staff are excellent, but verify staffing, care-plan follow-through and billing before committing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.67 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.1
    • Meals

      3.0
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Regency Care

    About Regency Care

    Regency Care is a highly regarded option for seniors in Sangamon County who are in need of skilled nursing care. Known as a preferred provider and partner within the local health community, Regency Care distinguishes itself through an exceptional standard of services and a deep commitment to resident well-being. Residents benefit from a comprehensive range of skilled and non-skilled nursing care, with therapy services extensively and successfully provided on-site. These include physical, occupational, and speech therapies, ensuring that seniors can regain their strength and independence with focused support. For those needing specialized medical attention, Regency Care is equipped to provide wound care, tube feeding, catheter care, hospice care, and respite care, all delivered by a dedicated clinical team.

    The facility stands out through its thoughtful recent renovations, now providing private suites that offer additional comfort during recovery and everyday living. Residents can enjoy an elegantly designed interior, featuring spacious common areas that foster both relaxation and social engagement. These shared spaces include a sunroom, private dining room, chapel, beauty shop, multiple television lounges, and even a fitness center. Outdoors, beautifully landscaped grounds and a large courtyard patio create a peaceful environment for fresh air and visits with family and friends.

    Professional care at Regency Care is ensured by a multidisciplinary team led by experienced clinicians such as a medical director, a family practice practitioner, an acute care hospitalist, psychiatrist, podiatrist, optometrist, and a dentist. This team approach is complemented by nurses, therapists, nursing assistants, restorative aides, housekeepers, kitchen staff, and supportive leadership, all of whom make senior care their life’s work. 24/7 admissions allow for prompt support whenever the need arises, and the availability of contracted lab and X-ray services brings additional medical convenience to the residents.

    Renowned for its high-quality rating from the Centers for Medicare and Medicaid Services, Regency Care consistently delivers above-average quality of care through attentive staffing ratios and an ongoing focus on facility performance. With therapy programs designed to help seniors transition back home and abundant amenities supporting both rest and activity, Regency Care serves as a reliable and comfortable choice for both short and long-term senior care in the community.

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