Sullivan Healthcare and Senior Living

    11 Hawthorne Ln, Sullivan, IL, 61951
    3.4 · 11 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Understaffed, filthy facility; immediate removal

    I pulled my loved one out and left immediately. Staff yelled at residents, often left people wet and dirty, and the building reeks of urine - beds and junk clutter the halls and the place is falling apart. It's clearly understaffed (call light ignored for over an hour), meals missed or late, and management is uncaring - a few staff tried but it wasn't enough. Ambulance had to take my family member to the hospital; I do not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.36 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.3
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      3.4

    Location

    Map showing location of Sullivan Healthcare and Senior Living

    About Sullivan Healthcare and Senior Living

    Sullivan Healthcare and Senior Living sits at 11 Hawthorne Lane in Sullivan, Illinois, and serves seniors needing everything from short-term help to long-term care, and that includes respite care, skilled nursing, assisted living, independent living, and even memory care for those with Alzheimer's or dementia in a secure unit meant to reduce confusion and wandering. The facility, with its 123 certified beds and an average of 71 residents a day, focuses on keeping things as homelike and warm as possible, with thoughtfully designed living spaces, private room options, and several common areas like a garden, small library, computer center, fitness and wellness rooms, beauty shop, gaming area, and outdoor spaces that are nicely landscaped for residents to relax or walk in. Residents get support whether they need complex nursing care, daily assistance, rehabilitation following things like strokes or surgeries, or specialized help for managing dementia, continence problems, or wounds, and there are also palliative and hospice services as needed.

    The staff at Sullivan Healthcare and Senior Living, including skilled nurses and therapy teams who provide an average of 3.07 hours of care per person per day, work to offer personalized, compassionate care for every resident, whether they're there for a temporary stay or the long haul, and do their best to encourage both independence and preventative health, though there is a 40.4% nurse turnover rate to keep in mind. The center runs both short-term rehabilitation units and units for the developmentally disabled, along with intermediate care, with therapy services available every day and community services like move-in coordination, planned outings, resident-run activities, and adult sitting programs for extra support. For social well-being, residents can join in on community-sponsored activities, use the community-operated transportation for appointments or trips, or just relax in one of the many social spaces. Social services staff help handle paperwork or even financial matters for residents and families.

    As part of the Petersen Health Care group, the facility follows strict measures and policies to prevent abuse, theft, and neglect, plus it carries out regular health, fire, and safety inspections about every fifteen months to meet standards. Staff use infection prevention protocols, follow fall prevention steps, and encourage vaccinations, though there have been two infection-related deficiencies noted, and a total of 32 deficiencies in recent inspection reports, including some about life support like CPR and continence care. Dining is provided in a shared room, with laundry and beauty salon services handy, and there's a big effort to keep things clean, safe, and friendly. Residents can take part in cooking or cleaning activities in areas designed to feel more like home, and the facility tries to give options with both resort-style amenities for those living more independently and plenty of help for those who need extra care.

    While Sullivan Healthcare and Senior Living does build connections and tries to treat each person with respect and kindness, families should look carefully at inspection records and be aware of turnover rates when making choices, as the facility is not without its deficiencies. Still, the community is committed to working with residents and their families to meet physical, social, emotional, and spiritual needs in whatever way they can.

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