Willow Crossing Health & Rehab

    3550 Central Ave, Columbus, IN, 47203
    3.5 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate caregivers, chronic understaffing risk

    I love how kind and attentive many caregivers were - compassionate CNAs, great rehab that genuinely helped, and some staff (Ashley included) went above and beyond. But the place is chronically understaffed and disorganized: delayed meds and bed changes, days without showers, residents left unattended for long periods, missed appointments, and spotty cleanliness and food. Management was unresponsive, training/hiring felt chaotic, and professionalism was inconsistent. Because of the real risk of neglect despite wonderful staff, I would strongly discourage sending a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.54 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.2
    • Meals

      2.7
    • Amenities

      3.0
    • Value

      3.5

    Location

    Map showing location of Willow Crossing Health & Rehab

    About Willow Crossing Health & Rehab

    Willow Crossing Health & Rehab in Columbus, Indiana, serves as a health and rehabilitation facility, focusing on helping each resident reach their health goals with the right care for body, mind, and spirit, and while they haven't provided much more detail, they aim to help residents heal, stay comfortable, and feel at home, all while making sure everybody is safe with things like property sprinklers, handicap features, and washers and dryers for use. The staff adapts to the needs of each person, whether that's needing help with dressing, bathing, or moving around, so that every person feels respected and cared for and can keep as much independence as possible. Rooms have cable TV and other home-like features, and the building includes a fitness center, salon and barbershop, game and activities room, recently updated dining room, kitchens or kitchenettes, guest parking, Wi-Fi, and safe outdoor spaces for relaxing or visiting with others.

    Residents get care for different needs, from short stays for rehab after a surgery or illness-like physical therapy, speech therapy, or occupational therapy-to longer-term and memory support care, including a secure memory care unit if needed. Nurses and other staff provide wound care, podiatry services, medication help, and skilled nursing, and there's both hospice and respite care when that's needed too. The facility offers meals along with nutrition support, transportation, and regular housekeeping, and there's a focus on keeping people busy with things like arts and crafts, educational programs, health and wellness activities, and plenty of chances for social engagement. Willow Crossing Health & Rehab works with community values of integrity, trust, and respect, and the staff focus on providing care with compassion, aiming for dignity for residents and their families. Recent renovations have made the space brighter and more welcoming, and with the strong emphasis on comfort, healing, and community, residents and their families know they're in a place that strives to put well-being first while making everyone feel like they're part of a community.

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