Brickyard Healthcare - Brookview Care Center

    7145 East 21st St, Indianapolis, IN, 46219
    3.5 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Thoughtful staff, inconsistent basic care

    I've had a long, mixed experience here. Many nurses, CNAs and therapists were thoughtful, responsive and helped with rehab - rooms, activities and common areas were clean and comfortable and it often felt like home. Unfortunately staff quality was inconsistent: food and basic care were hit-or-miss, communication poor at times, and I witnessed neglectful behavior and cleanliness lapses that are unacceptable. Management has improved and will respond when alerted, so I'd recommend touring personally and closely watching care before deciding.

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    Amenities

    3.54 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.4
    • Meals

      2.7
    • Amenities

      4.4
    • Value

      1.0

    Location

    Map showing location of Brickyard Healthcare - Brookview Care Center

    About Brickyard Healthcare - Brookview Care Center

    Brickyard Healthcare - Brookview Care Center sits less than five minutes from Methodist Hospital in Indianapolis, IN, where folks get skilled nursing care and a range of services in a facility with 136 certified beds, though on most days about 76 residents live there. Brookview Care Center's owned by Hendricks County Hospital and managed by Brookview Operating LLC since 2012, and the place runs under the Brickyard Healthcare name. The building's had recent renovations which folks say made the layout easier to get around and the common areas feel more comfortable, plus there are outdoor areas where residents can relax or visit with family. There's a Memory Care community for people with Alzheimer's or dementia that includes trained staff, a secure setting, and an outdoor area with safety alerts for wandering; folks can get private suites and amenities like a barber and beauty shop, daily activities, church services, arts and crafts, Wi-Fi, cable TV, family lounges, phone service, laundry, and snacks. Staff help with personal care and offer 24/7 nursing, physical, occupational, and speech therapy, outpatient therapy, short-term rehabilitation, post-acute rehab, and long-term care. Brookview also provides specialized dementia care, dialysis, stroke care, diabetic care, pain management, cognitive training, pulmonary care, VA contract services, hospice, and palliative care. Therapy includes recovery care to help folks regain strength after a hospital stay, and the nurse turnover rate-at 31.7%-sits lower than the state average. The nurse staffing ratio stands at 3.65 nurse hours per resident per day, which is just a bit lower than the Indiana state average. The facility's led by Executive Director Patti Aldridge, who's spent years in long-term care.

    Inspection reports show Brookview Care Center's had 36 deficiencies, including some with infection control and notifications about transfers, though so far none caused actual harm but did bring potential for more than minimal harm, and there were also resident rights concerns related to dignity and self-determination. Daily living and recreation get attention here, with activities and support meant to fit each resident's needs, but some inspection reports do note complaints and infection controls that need ongoing monitoring. The staff focuses on being compassionate in their work, aiming for recovery and well-being, and the facility's always working to improve based on inspection findings. People who stay at Brookview get options for skilled nursing, memory care, outpatient therapy, and VA contract services, while also having access to both social and practical amenities like family rooms, linens, housekeeping, and transportation. The building's managed by experienced healthcare professionals who try to maintain a welcoming atmosphere and provide care that's both tailored and practical, keeping things straightforward while covering a wide range of needs for seniors and people with serious health conditions.

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