Charlestown Place at New Albany

    4915 Charlestown Rd, New Albany, IN, 47150
    3.1 · 66 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, unacceptable nursing care

    I had a mixed stay. The therapy team was outstanding - quick progress, skilled PT/OT, daily rehab and great outcomes that got us home. Many nurses, aides and rehab staff were kind, professional and genuinely caring; activities, social services and pet visits were real positives. But nursing accountability and management were awful: meds were missed for long periods, catheter care and supplies were mishandled, call lights and family calls often went unanswered, and I saw poor communication about removals and transfers. Cleanliness and laundry were inconsistent (dirty clothes, bugs, lost items), meals were frequently cold or late, and the place felt understaffed with favoritism and morale problems. I was also troubled by billing/refund issues, staff smoking by the entrance, and several safety/neglect incidents. In short: excellent rehab and some compassionate staff - but I would only trust this facility for short-term rehab, not long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.11 · 66 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.2
    • Meals

      2.2
    • Amenities

      2.8
    • Value

      3.0

    Location

    Map showing location of Charlestown Place at New Albany

    About Charlestown Place at New Albany

    Charlestown Place at New Albany offers a range of care services for seniors, including skilled nursing, long-term care, assisted living, and respite care for those who need a short-term stay or when caregivers need a break. The facility keeps staff fully trained, friendly, and available at all times, with nurses providing 24/7 medical supervision and specialized plans that help residents recover from surgery, illness, or injury. The Monarch Memory Care program supports people with Alzheimer's and dementia using person-centered care, caregiver education, and activities that encourage social connection and cognitive health, and the Alzheimer's Association® recognizes their care practices. Charlestown Place at New Albany also designs individual plans to help residents keep their independence, and there's a focus on helping each person gain confidence and self-respect, whether they need therapy, medical care, or help with daily living. Seniors get access to physical, occupational, and speech therapy, including programs for mobility, memory, speech, and swallowing, as well as pain management, fall prevention, wound care, and specialized therapy options like aqua therapy and auditory processing therapy. There are well-equipped short-term rehab suites with flat-screen TVs, telephones, and daily newspaper service, along with other room options like private, semi-private, and affordable assisted living studios. Residents can join social, educational, and recreational activities that aim to keep life interesting and meaningful. With home health, pediatric, outpatient, and hospice support, along with complex care such as cardiac, respiratory, and orthopedic recovery, the community serves people with many needs. The facility's Medicaid and Medicare certification, 24/7 admission, and free in-house Medicaid planning mean families can plan care without confusion. There aren't flashy promises or special terms here-Charlestown Place at New Albany simply works to help people stay as independent as possible, with care that meets the moment and a friendly staff that does their best to make everyone comfortable and supported.

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