Rolling Hills Healthcare Center

    3625 St Joseph Rd, New Albany, IN, 47150
    2.4 · 49 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful unsafe filthy dishonest care

    I would not recommend this facility. Staff were routinely unresponsive - phones unanswered, no nurse on the unit, and communication was full of excuses. Care felt neglectful and unsafe: understaffed, missed or withdrawn meds, residents left soiled, falls and serious injuries with no family notification, and belongings (clothes, dentures, wedding ring) went missing. The place was unsanitary and dilapidated, staff often inattentive or on phones, and management was indifferent, defensive, and unhelpful (double billing, eviction threats). A couple of therapists and aides were kind, but overall this was a dangerous, horrible experience for my family.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.37 · 49 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      2.3
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of Rolling Hills Healthcare Center

    About Rolling Hills Healthcare Center

    Rolling Hills Healthcare Center is a senior living community that offers many types of care under one roof, so you'll find skilled nursing, long-term care, short-term rehabilitation, memory care, and assisted living, all managed by Kindred Nursing and Rehabilitation - Rolling Hills, which is part of the larger CommuniCare family of companies that runs facilities across many states, but what stands out about this place is how the staff includes a full-time nurse practitioner on site and a team that works closely together around the clock to handle both medical and daily living needs for residents, designing personalized care plans that get checked and changed when needed. Folks who stay here get help with bathing, dressing, walking, medication, and there's incontinence care if needed, and there are also some extra healthcare services like palliative care, hospice care, wound care, cardiac care, stroke recovery, and even psychiatric services, and the memory care unit is set up to help people with Alzheimer's disease or other kinds of dementia feel safe and prevent wandering. The Advance Rehabilitation Unit (ARU) has physical therapy, occupational therapy, and speech therapy with special attention to each person's situation, so whether you're recovering from a hospital stay or need longer-term help, there are options here to bridge that gap between hospital and home. The staff aims to support both emotional and physical health, offering a home-like welcome that residents and families often appreciate, and the admissions director will help answer questions or handle paperwork. Social activities can help people feel part of a group, with things like bingo, holiday parties, Kentucky Derby celebrations, and other seasonal or sports-themed events, and folks can relax or join in as much as they like, both indoors and outside on the well-kept grounds. Residents can have visitors, even pets in some areas, and amenities include Wi-Fi, cordless phones at nurse stations, a beautician on site, transportation and parking, and chances to see the place by touring, meet staff, and check if it feels right. The community tries to involve families and residents in decisions when planning care, focusing on comfort, routines, and a sense of belonging, whether your needs are big or small.

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