Hickory Creek At New Castle

    901 N 16th St, New Castle, IN, 47362
    4.3 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chaotic management endangers residents' care

    I loved the clean, homey feel, friendly aides, good meals and activities, but my experience at Hickory Creek was a nightmare. Daily problems - disorganized management, short-staffed teams, therapy unavailable for days, medication/ seizure care concerns and staff ignoring residents - left my loved one at risk. A head nurse's cold "rabbit hole" remark crushed us when we needed compassion. Despite some wonderful staff, the ongoing chaos is intolerable. Do not, under any circumstances, place a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.25 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.4
    • Meals

      4.4
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Hickory Creek At New Castle

    About Hickory Creek At New Castle

    Hickory Creek At New Castle is a non-profit senior living community at 901 North 16th Street, New Castle, Indiana. The facility cares for both short-term and long-term residents, and it's open around the clock with skilled nurses and aides always available. There are 38 certified beds, but usually around 26 people live here at a time, which means the place isn't overcrowded. This place accepts Medicare and Medicaid, and there's help for families needing to work with Medicaid specialists to figure out payments. The building has fire sprinklers, and people say the place feels clean, bright, calm, and home-like.

    The community has private rooms and bathrooms, and includes an emergency call system in case someone needs help. Staff include licensed nurses, specially trained aides, and several types of therapists, and they get involved in every part of daily care like bathing and mobility, as well as regular health assessments. There's an activities director who organizes things like bingo and piano playing, along with other outings and social events, so people can keep active and engaged. Residents and families can join councils to give feedback and stay involved in the community.

    People get housekeeping, laundry, and nutritious meals here, including special diets like pureed foods if someone needs them. One unique thing is their "Road to Recovery" program for rehabilitation, which involves therapists working closely with each resident, making a plan within 72 hours to set goals and help people get home if that's possible. Therapies include physical, occupational, and speech therapy in a dedicated therapy room, plus programs that focus on wound care, preventing pressure sores, pain management, mobility, wheelchair positioning, and building strength.

    Hickory Creek offers long-term care for those who can't manage daily activities and need continued assistance. Staff aim to act as an extension of the family, bringing a sense of comfort and peace of mind. There's also hospice and palliative care for people who need support with pain and end-of-life comfort, as well as respite care for short-term stays when caregivers need a break. Memory care, adult day programs, and independent and assisted living options are available. The facility is pet-friendly, so people can bring their pets. Amenities include an activities lounge, laundry room, beauty and barber services, restaurant-style dining, and organized transportation for trips and doctor's visits. Staff are known to be knowledgeable and caring, focusing on each person's needs, and working as a team to help residents and their families feel supported and safe.

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