The Waters of New Castle

    1000 N 16th St 3rd floor, New Castle, IN, 47362
    3.0 · 13 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unclean facility, neglect, poor management

    I was very disappointed: the room was unclean (ants, feces smell), poorly maintained, and night staff were inattentive-many wore street clothes with no name tags-and management was unresponsive with poor communication and transparency. Therapy and some aides/nurses were excellent, but I witnessed neglect (medication errors, bruises/bed sores and even a death), so I moved my loved one and would not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.9
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      3.0

    Location

    Map showing location of The Waters of New Castle

    About The Waters of New Castle

    The Waters of New Castle, found on the 3rd floor at 1000 N 16th Street in New Castle, IN, goes by the full name Healthcare Centers Of Indiana, LLC doing business as The Waters of New Castle, and people know it for its mix of nursing home and doctor services all in one place where they help seniors who might need a little or a lot of extra support, and whether someone's just needing help getting through daily life, needs memory care because of dementia, or came out of the hospital after surgery and needs more skilled nursing, they offer private and semi-private suites so folks have options for their rooms, and you'll hear them talk about ALF, which means Assisted Living Facility, since that's one of the main things they do alongside their skilled nursing and memory care, and since they're also part of a group with similar-sounding names like The Waters of Castleton and The Waters of Peru, you see they have locations all over Indiana and each one has its own website, but here at the New Castle spot, residents can expect support with things like managing medications, getting meals, or help with bathing and getting dressed, and staff are there to provide care and support whether a person needs just a little or a lot throughout the day, so seniors can still keep some independence but have someone check in on them and help out if needed, and they take care of things seriously but in a way that makes people comfortable, and every bit of their services-whether it's assisted living, specialized memory care, or skilled nursing for more serious needs-comes with the goal of seeing folks safe, supported, and feeling like there's someone on their side.

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