Newburgh Healthcare

    10466 Pollack Ave, Newburgh, IN, 47630
    3.5 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Compassionate staff, unsafe leadership issues

    I had a very mixed stay: the CNAs, nurses and therapy team were compassionate and attentive, meals/snacks were great, rooms and facility were clean, and admission/discharge and therapy were handled well. However, management and communication were unreliable and sometimes deceptive, the place was chronically short-staffed, and I witnessed safety and care lapses (missed treatments, meds left in rooms, electrical hazards, incidents that led to hospitalization and state reports). Because of those serious issues with leadership and follow-through, I can't recommend this facility despite its caring frontline staff.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.54 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.2
    • Meals

      4.0
    • Amenities

      3.8
    • Value

      3.5

    Location

    Map showing location of Newburgh Healthcare

    About Newburgh Healthcare

    Newburgh Healthcare sits at 10466 Pollack Ave and has served the community for over 50 years as a privately owned senior care facility, and folks know it's tied to Newburgh Health Care, a nursing home nearby, which means you'll find both nursing home and assisted living options there, and there's a whole range of care, from help with daily activities to in-house therapy for physical, occupational, or speech needs thanks to their partnership with Progressive Health, and meals can be changed for special diets with alternate choices if needed. There's a full-time wound care specialist on site and services like wound care, mental health help, and substance use treatment, plus a beauty and barbershop, and the activities and amenities are set up to suit older adults and keep folks comfortable. Families can count on expert advice for long-term care and family caregiving, including help with questions about Long-term Care Insurance, Medicaid and assisted living eligibility, and the place also offers non-emergency rides to appointments through Ride To Care, so getting to the doctor doesn't have to be a worry. Newburgh Healthcare's Facebook page gives updates to the community, the official provider directory gets checked at least once a month for accuracy, and there's a way to report directory errors. The facility has some credentialing rules for practitioners and hospitals, though it doesn't use special scores for quality, cost, or patient experience when setting up networks. Reviews put Newburgh Healthcare at a 4.1-star average from 13 ratings, and over the years, the folks there have focused on providing steady, personalized care to seniors, so if someone needs therapy, activities, or just help getting through the day, it's all arranged in one place.

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