Chapters Living of South Bend

    955 Hickory Rd, South Bend, IN, 46615
    4.4 · 17 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Warm facility, caring staff, inconsistent

    I find this facility warm, home-like, and beautifully maintained in many areas - spacious rooms, a lovely courtyard, cozy common spaces, and genuinely caring, memory-care-skilled staff who are compassionate and dedicated. However, I've experienced poor communication (phones often unanswered), staffing shortages and service gaps, and occasional maintenance/cleanliness issues (dirty bathrooms, missed janitorial duties, unfulfilled amenities) that don't match the price. I also had a serious concern about privacy/behavior by a staff member that shook my confidence. The food is decent and it's not overcrowded, but management needs to improve responsiveness, staffing levels, and activity programming. Overall I appreciate the kind caregivers and calming atmosphere, yet expect more consistent follow-through for the cost.

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    Amenities

    4.41 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      2.0

    Location

    Map showing location of Chapters Living of South Bend

    About Chapters Living of South Bend

    Chapters Living of South Bend sits at 955 Hickory Road as a two-story community made for seniors who need different kinds of care, and they've got some unique programs and names for the ways they serve people, which gives a bit of a different feel here because things aren't always one size fits all, and that's actually helpful since some folks just need a little bit of help with daily things like bathing, dressing, or taking medicine, while others might need special memory care because of dementia or Alzheimer's, and they've really focused on making sure those services use evidence-based techniques that help residents keep their concentration, attention span, and memory skills working as long as possible. The building's got a range of floor plans, so if you like to decorate with your own things, the rooms can take that, and the bathrooms are large with walk-in showers to make things safer and more comfortable for folks as they move about their days. You'll find dining options in the community, as well as a salon or barbershop, and health and wellness facilities, and they do things like daily social activities, group outings, fitness programs, and crafts to help folks stay mentally and socially active. The grounds have landscaped outdoor spaces for safe walking or sitting outside, and inside there are cozy lounges for relaxing or visiting.

    Chapters Living also makes a point of using names for their specialized programs, though what matters most to the people here is how those programs work: memory care is designed, for instance, to keep residents secure-especially those who might get confused or wander-which can bring peace of mind for families. There's an onsite doctor at times, which means some residents can get seen without leaving home. The staff's trained for all care levels, and they keep up with changing needs through regular reviews, offering independent living, assisted living, memory care, and even some home care, adult day services, home health, skilled nursing, and hospice depending on the situation. Every resident's plan gets adjusted as their needs change, so they aren't stuck with one kind of help forever, and the whole idea is to keep people as active and independent as they can be for as long as possible, aiming to help them live life to the fullest but doing it with simple dignity and respect.

    As a 5-Star Accredited provider and a member of both the U.S. Chamber of Commerce and Indiana Chamber of Commerce, Chapters Living keeps its license up to date through state reviews, and their aim is to make sure every resident feels safe, comfortable, and supported, whether they're joining in a community meal, heading out for a group outing, or just enjoying their own space. There's a strong focus here on good communication and building trust, with programs and activities lined up so everyone's got a chance to connect and find things they enjoy each day, and with everything in place to care for people at any stage of aging-especially those with memory problems.

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