Trailpoint Village

    1950 Ridgedale Rd, South Bend, IN, 46614
    3.2 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but filthy conditions

    I placed my parent here and I'm conflicted: the rehab team and a few caregivers (Janine, Meredith, Stephanie, Teresa, NP Carrie) were compassionate and competent, the courtyards and activities are pleasant, and some staff and administration have been responsive and improving things. However, overall the facility is filthy and poorly maintained-peeling paint, sticky floors, running toilets, missing personal items, feces/vomit left for hours-and understaffed with rude or absent nurses, unanswered call lights, skipped showers, and bad food. Management has often been unresponsive despite complaints. I would not recommend this place unless renovations and staffing/cleanliness issues are fully resolved.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.16 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.7
    • Meals

      1.0
    • Amenities

      2.2
    • Value

      3.2

    Location

    Map showing location of Trailpoint Village

    About Trailpoint Village

    Trailpoint Village offers a wide range of care for seniors, including independent living, assisted living, skilled nursing, memory care, and short-term rehabilitation. The staff includes nurses, therapists, doctors, and caregivers experienced in senior health, and they're trained to provide respectful and compassionate support. The community is wheelchair accessible, fully air-conditioned, and has safety features like sprinkler systems and handicap access. There's a secure memory care area called Auguste's Cottage for people with dementia or Alzheimer's, using a person-centered and wellness-based program with specialized activities, secure outdoor spaces, and staff trained to handle memory loss and behavioral needs.

    Residents who need help with daily tasks like bathing, dressing, eating, or medication will find a supportive team ready to provide care. Those needing rehab services after surgery or illness can join the Road to Recovery program, which offers discharge plans and therapies like physical, occupational, and speech therapy, plus special help for stroke, heart issues, orthopedic recovery, wound care, and fall prevention. There's also ventilator care, mobility training, wheelchair support, and contracture management for people who need it.

    Trailpoint Village has private suites, dining rooms, family lounges, a game room, fitness center, salon/barbershop, guest parking, and WiFi, along with access to meals, regular housekeeping, laundry, cable TV, and maintenance. Memory care and long-term care residents enjoy art, music, visits with pets, and a program that covers social, physical, emotional, and intellectual wellness. There are programs for both short and long stays, so seniors can get respite care or hospice care if needed.

    Dining services provide hot and timely meals in inviting rooms filled with wood accents, and there's always attention to individual preferences and needs. The place welcomes family visits and tries to make everyone feel at home by allowing artwork, plants, and personal items in rooms. They offer help with Medicaid and have staff who can explain payment and financing options to fit different situations. Before someone leaves rehab, the team checks the home for safety and plans for a smooth return. Trailpoint Village uses a calm, cheerful design and keeps things organized with clear routines, social opportunities, and help from a caring, well-trained team. The facility accepts various insurance and payment types, including Medicaid, and has Facebook for people who want to keep up with news or visit online.

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