Journey Senior Services

    17504 Mahogany Ave, Carroll, IA, 51401
    4.7 · 14 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff but safety concerns

    I placed my dad in this beautifully renovated, family-run memory care home and I'm grateful for the loving, communicative staff, individualized high-quality care, clean home-like environment and strong dementia expertise. However, I've seen understaffing, turnover and poor supervision that have led to repeated falls and other safety risks, plus inaccessible meal times and restricted visitation during precautions. Overall the team is amazing and caring, but leadership must urgently address staffing and safety.

    Pricing

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    Amenities

    4.71 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.6
    • Meals

      4.7
    • Amenities

      5.0
    • Value

      5.0

    Location

    Map showing location of Journey Senior Services

    About Journey Senior Services

    Journey Senior Services sits in Carroll, Iowa, and offers different housing and care options for seniors, including independent living, assisted living, and memory care, with special focus on caring for those with Alzheimer's disease and related dementias, so people with memory loss can feel safe in a safeguarded environment, with staff who are trained, kind, and always available if needed, and the staff do a good job helping each resident keep their dignity and independence for as long as possible, since the community's aim is to value each resident's abilities and preferences and make daily life meaningful through individualized programs that help with both mental and physical health. The facility has activities that help residents stay busy and active, such as social events, educational opportunities, and games, and has a reputation for offering therapies meant to improve cognitive engagement and reduce problems like confusion or wandering for residents living with memory loss, so loved ones can have some peace of mind about their safety. Journey Senior Services' staff often work with seniors who need help with things like medication, diabetic care, incontinence, and even hospice, and they also provide non-medical home care support and companion care to those who need it. Residents can enjoy community meals, transportation, and places dedicated for social times, though sometimes visitor access might be limited to keep everyone healthy, and meals are made to be nutritious and prepared with good ingredients. People often mention that the atmosphere at Journey Senior Services feels helpful, joyful, and safe, since the staff are chosen for their skills with Alzheimer's and dementia care, and because the community tries hard to help each person build friendships and stay as independent as possible. The community gives care in a way that's tailored to each individual's situation, paying attention to what each person needs, what matters to them, and how to bring some joy to their day. The facility is licensed and follows senior care requirements, and it welcomes active seniors as well as those who need extra support, with several categories of services to cover physical health, senior services, and housing. People who live at Journey Senior Services and their families often find that the facility offers both peace of mind and much-needed support in day-to-day living.

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