Chapters Living of Council Bluffs

    3000 Risen Son Blvd, Council Bluffs, IA, 51503
    3.0 · 7 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Understaffed, rushed care; poor value

    I would not recommend this facility. In my experience it's severely understaffed with heavy reliance on agency staff, so care is rushed, sometimes rough, and basic nursing (wound care) isn't available. Management felt financially driven, communication was poor and promises went unfulfilled, meals were often late, and residents clearly suffered - even windows were boarded up. The building is neat, the common room and activities are nice, and many staff are friendly and supportive, but laundry needs improvement and for the price I felt it was poor value. My dad is ready to leave.

    Pricing

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    Amenities

    3.00 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.4
    • Meals

      1.5
    • Amenities

      2.5
    • Value

      1.5

    Location

    Map showing location of Chapters Living of Council Bluffs

    About Chapters Living of Council Bluffs

    Chapters Living of Council Bluffs sits at 3000 Risen Son Boulevard and brings together independent living, assisted living, memory care, and skilled nursing all in one place, which means folks can move between care types if their needs change. The community's got a good number of floor plans to pick from and you'll see plenty of pictures showing what daily life is like, from community rooms with big bathrooms to garden homes and apartments, which helps families get a better idea of things before moving in. There's a focus on keeping things clean, and the staff works as a team to provide care that fits what each resident really needs, whether it's more hands-on help or just a bit of support.

    Residents find many kinds of activities to keep them busy and social, like scheduled outings and crafts or fitness, and there's always an effort to build community ties, both with local churches and the wider Council Bluffs area. The amenities include meals, light housekeeping, Wi-Fi, pet-friendly living, handy accessibility features, and services like lawn care and snow removal for folks in independent living. Memory care's tailored for people with dementia, with features to help reduce wandering, including a secured unit and Wanderguard system, while the regular care side can help with wound therapy, ostomy care, rehab, and more. Nurses, physical therapists, and aides provide skilled nursing around the clock when needed, and there's support for everything from bathing and dressing to medication management. Private and semi-private rooms are available, so residents can pick what suits them best.

    While the place tries to give a homey, safe feel for those over 55, it's also seen its share of inspection problems, showing a total of 34 deficiencies reported, including some related to infection control and nutrition, and the nurse turnover rate sits higher than usual compared to the state average. Nurse staffing averages about 5.66 hours per resident each day, and the community tends to have less than a quarter of its 102 certified beds filled at any given time. Chapters Living's owner, Midwest Christian Villages, Inc., and its ties to Christian Horizons keep a focus on faith-based values, and it accepts different ways to pay, such as private funds, long-term care insurance, Medicaid, and Medicare. Folks looking at the community can expect everything from short-term rehab and day services to more permanent stays, with various levels of help to match what residents need as they age.

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