Via Health Services

    4911 SW 19th St, Des Moines, IA, 50315
    3.2 · 34 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe, mismanaged facility; avoid placement

    I would not recommend this place. I saw excellent, compassionate caregivers and a strong rehab/dementia unit, but overall management is failing and the facility felt unsafe. My relative was overmedicated, developed a UTI from poor catheter care, needed ambulance transfer, was given Narcan, and later died after infections and delayed/denied tests - emergency needs were often ignored. The building is dirty (dried urine, strong odor, mice), short-staffed with long wait times, and rooms are outdated except for one wing; move your loved one and demand surprise inspections or closure.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.18 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.6
    • Meals

      2.3
    • Amenities

      3.3
    • Value

      3.2

    Location

    Map showing location of Via Health Services

    About Via Health Services

    Via Health Services sits at 4911 SW 19th St in Des Moines, Iowa, and you'll find it serves Central Iowa with a wide range of care for seniors, so you can get independent living, assisted living, memory care, skilled nursing, rehab, respite care, and even long-term nursing care all in one community, and the Fleur Heights Center for Wellness & Rehab forms a part of it, focusing on rehabilitation and overall wellness, which means they have dedicated staff on hand for health and recovery, whether for short stays or longer ones. You've got 24/7 staffing with registered nurses, and the place offers both inpatient and outpatient care, whether that's for skilled therapies like physical, occupational, or speech therapy, or for ongoing help with daily living, which includes things like medication management, meals, personal care, laundry, and housekeeping. There's a special memory care program for folks with Alzheimer's or dementia, where residents get round-the-clock help, individual care plans, and memory-focused activities for mental engagement.

    Assisted living residents get help with daily needs, meals, and medication, while those in independent living can enjoy maintenance-free life, taking part in social events or using resort-style extras, and, if they choose, can add on support services as needed, which really helps in keeping a balance of independence and care. Skilled nursing covers every base, with constant medical help, rehab, wound care, tube feeding, oxygen therapy, nebulizer treatments, ostomy training, pain management, pulmonary care, and hospice when needed, and they even have in-house dental, vision, and foot care, so you don't have to always leave for appointments. The community has private and shared rooms, cable TV, telephone hookups, a dining room, a wellness center, a fitness room, and plenty of outdoor spaces, as well as a garden, a library, computer area, gaming room, and furnished lounge areas for relaxing or meeting neighbors.

    Transportation in the community lets you get to appointments, activities, or just run errands, and support staff helps with moving in and coordinating daily schedules, not to mention there's a beauty salon, organized activities, and life enrichment programs with routines, educational and social events, therapeutic recreation, and music therapy to keep both the mind and body active. Families get support too, with respite care available for up to two weeks to give caregivers a break, and the team includes many different professionals who work with residents and families to make care plans fit each person's own needs and changes. Being family-owned and part of the Iowa health care community, Via Health Services works with local groups like the Iowa Center for Assisted Living and the Iowa Center for Home Care, and everything's designed to make sure the residents can live with as much safety, comfort, and engagement as possible, in a community that tries to feel both home-like and able to handle every stage of aging. You can learn more at viahealthservices.com.

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