Norwalk Nursing & Rehab Center

    921 Sunset Dr, Norwalk, IA, 50211
    4.1 · 41 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate care, but management issues

    I was deeply impressed by the compassionate, professional staff - they kept the place extremely clean, engaged residents with activities, handled COVID well, and made my loved one feel cared for in a small, homey setting. Rooms are adequate and not luxurious, single rooms are limited, and the building is older. However I encountered serious problems: billing errors and unresolved charges, safety/theft concerns from dressers, occasional understaffing, and unprofessional or defensive administration. In short, the caregiving team is exceptional and gave us peace of mind, but management, billing, and security issues make me cautious about fully recommending the facility.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.10 · 41 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Norwalk Nursing & Rehab Center

    About Norwalk Nursing & Rehab Center

    Norwalk Nursing & Rehab Center sits in Norwalk, Iowa, close to hospitals and doctors, and you can see the staff really care about making folks feel at home, treating people like family, and paying close attention to COVID safety, and the place even has the Rosewood Memory Care area that keeps residents with memory concerns safe, which a lot of families seem to appreciate. The community has both private rooms and shared spaces, so people can pick how much company they want, and each room comes with a TV and cable, WiFi, and there's plenty of spots where families can gather or visitors can bring vaccinated pets to cheer everyone up.

    There's always nurses around because licensed nurses are on site 24/7, and the team covers a long list of health needs, offering skilled nursing care, help with daily personal care, and different types of therapy like physical, occupational and speech therapy, all done by trained professionals who do their best to follow each person's care plan, and the center has short-term rehab, long-term care, and a Restore and Rejuvenate respite program so caregivers can take a breather when needed. Residents with more complex needs can get wound care, pain management, diabetic help, tracheotomy care, IV therapy, ostomy services, and enteral nutrition, and doctors and specialists do regular visits to check on the residents.

    There's a focus on comfort and engagement, with an activities department called Best Life Enrichment that runs social events, clubs, outings, and there's a nice dining area for meals together, plus things like beauty and barber services to help people feel a bit more themselves. Regular housekeeping keeps things tidy, and laundry gets taken care of, and the place offers help with managing medicine, too. The center has a hospital readmission reduction program and supports early intervention for health troubles, and they have vision and dental services along with dietary counseling to make sure folks stay healthy. You'll find both indoor and outdoor spaces to socialize or just enjoy some quiet, and the staff always works with residents and families to create individualized care plans and keeps folks' rights and dignity in mind, with a strong commitment to fair treatment for everyone, no matter their background or beliefs. More information about Norwalk Nursing & Rehab Center can be found at their website, which is www.norwalknursingandrehabilitation.com.

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