Crystal Heights Care Center

    1514 High Ave W, Oskaloosa, IA, 52577
    2.9 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate care, problematic administration issues

    My experience was mixed. The frontline staff, therapists and nurses I dealt with were compassionate, skilled, long-tenured and restored my mom's strength - clean facility, good meals, meaningful activities and daily MD/RN presence gave our family real peace of mind. However, admissions and administration felt opaque and money-driven, calls and emails often went unanswered, and I encountered dismissive behavior and troubling, conflicting accounts around a resident's fall/death. I'm grateful for the caregivers but would caution others to watch for serious administrative and care-coordination issues.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.92 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.9
    • Meals

      4.5
    • Amenities

      2.9
    • Value

      1.0

    Location

    Map showing location of Crystal Heights Care Center

    About Crystal Heights Care Center

    Crystal Heights Care Center sits in Oskaloosa, Iowa and you'll find a place where people get help with everyday living and long-term care needs, with skilled nursing staff available around the clock. The care center covers short-term rehabilitation if someone's recovering and hoping to go back home, as well as long-term stays when more support is needed. There's help for those with memory loss, with a wanderguard system in place for safety, and staff give care for people with dementia among the rest of the residents. The rooms have pull cords and nurse call buttons, so help is easy to reach, and every room's got its own bathroom, too. They don't let folks use electric wheelchairs, mainly for safety reasons. Hospice and respite services are offered for people who need them. Dental, pharmacy, portable x-rays, labs, and even podiatry care are available on site, and therapy services like speech, occupational, and physical therapy take place in a modern therapy gym inside the building, which has a new 14-bed rehab wing in addition to the regular 78-bed nursing facility. Everyone works together-staff, residents, and families-and some staff members have worked here for over 15 years, so there's a familiar face for many. The care plans get tailored to each person, and they can bring the doctor to your bedside when needed. Crystal Heights Care Center accepts Medicare and Medicaid and has a presence on Facebook, so folks can keep up with what's going on if they want to.

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