Good Samaritan Society – Ottumwa

    2035 Chester Ave, Ottumwa, IA, 52501
    4.1 · 25 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Loving staff, but management negligence

    I'm torn: the staff were often loving, family-like and provided excellent physical and emotional care with lots of activities and comprehensive services. But chronic staffing and leadership problems left them overwhelmed - crowded dining/TV areas, missed meds and delayed rounds, ignored allergies and meals taken away mid-bite, patients left unclean - which felt like neglect. I moved my mom to a place that listened; I can't recommend this center unless leadership fixes staffing and safety.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.12 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.8
    • Meals

      1.5
    • Amenities

      4.1
    • Value

      1.5

    Location

    Map showing location of Good Samaritan Society – Ottumwa

    About Good Samaritan Society – Ottumwa

    Good Samaritan Society - Ottumwa sits on a quiet 75-acre campus at 2035 Chester Ave in Ottumwa, Iowa, surrounded by tall, old trees and wildlife that make it peaceful for older adults who want a bit of quiet, and what you get here really comes down to having choices about how you want to live as you get older, whether that means living on your own in a maintenance-free twin home, joining others in one of the 36 senior apartments, or getting some extra help in one of the 24 assisted living apartments, and if your health needs change, the place can provide more care since there's everything from assisted living and independent living to nursing home, skilled care, memory care for people with Alzheimer's or other memory loss, and even special units with controlled settings for people who tend to wander or need lower stimulation, plus respite care for family caregivers who need a break, and home care and hospice services for those who want to stay at home or are nearing the end of life, not to mention they have things like diabetic care, non-ambulatory, and incontinence care too, just covering all bases. The care is rooted in Christian values, but the staff pays close attention to what each person wants, trying to support a feeling of community, independence, and dignity, really looking after both social and physical well-being, and they've been part of Ottumwa for over 50 years so they've seen about every situation you can imagine.

    The facility carries a mix of short- and long-term care, so someone coming out of a hospital stay can use their rehabilitation center for therapy, either inpatient or outpatient, and older folks who just want to live without the work of a big house can join the 55+ community, with common rooms for activities, devotional times, indoor and outdoor spaces including walking paths, gazebos, and patios, and they arrange leisure activities on and off campus with transport to stores, movies, parks, and restaurants for those who want to keep busy or see other parts of the town, which can make life a little easier or give a sense of freedom. The campus has walk-in accessible, single-level layouts, and disaster safety features, making things safe and easy to move around for people who use walkers or wheelchairs. There are nurse and therapy services, nutritious meal plans cooked with good ingredients, and there's a dedicated, professional staff who tries to match services to what each resident needs, which could be a little help or round-the-clock skilled nursing. The Good Samaritan Society - Ottumwa shares connections with the larger Good Samaritan Society network and holds to Christ-centered, resident-focused principles that have shaped its decades of work in the community. The grounds offer plenty of spots to sit and watch nature, and the staff can help families set up tours or answer questions, with resources updated often and a system that tracks which parts of the facility have spots open. There's no push towards fancy tech like telehealth, but the basics are well covered, with therapy, meals, security, and plenty of staff who speak English. The campus aims to support a full life, no matter how much help a person needs.

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