NorthCrest Specialty Care

    2001 Heath St, Waterloo, IA, 50703
    3.3 · 39 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe management

    I had a mixed, ultimately worrying experience. The facility is modern and the rehab/therapy team and a few caregivers (Jen, Alisha, Hayley) were caring and helped my loved one improve, but chronic understaffing, overworked aides and uncaring administration produced slow call responses, poor meals, cleanliness and hygiene problems, missed care/meds, and troubling discharge/billing issues. Because care was so inconsistent - excellent staff yet serious safety and management failures - I cannot confidently recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.31 · 39 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.2
    • Meals

      2.3
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of NorthCrest Specialty Care

    About NorthCrest Specialty Care

    NorthCrest Specialty Care sits at 2001 Heath St in Waterloo, Iowa, and has been around since 2010, serving older adults who need different types of care, whether it's for a short recovery after an illness or surgery, or for those needing longer-term support with daily life, and the place can look after up to 94 residents with care available all the time, whether day or night, and there's a team of over 95 staff giving help in all sorts of ways, with professional nurses around the clock for both regular medical needs and more hands-on nursing care, and NorthCrest Specialty Care is part of Care Initiatives, Iowa's biggest nonprofit group for this kind of thing, and part of what they try to do is offer a comfortable, homelike setting that tries to feel safe and secure, not cold or unfriendly, and they've got both private and semiprivate rooms, so folks can find some space that works for them, and there are dining areas where residents can eat together, recreation rooms for activities, plus outdoor patios and lounges where people can spend some time when the weather's nice. You'll find programs meant to keep people active and socially engaged, with daily plans that help residents join in different activities, and there's also therapy services for people who need to regain strength, get better after surgery, or adapt to life changes, and sometimes folks need end-of-life care and hospice services, and NorthCrest Specialty Care helps with that too. The facility is licensed by the state of Iowa and certified for both Medicaid and Medicare, so people can use those programs if needed, and while the place tries to be pleasant and provide for comfort and wellness, reviews give it a 3.3 rating from 16 responses, so experiences seem to vary, and it doesn't offer telehealth services, but it does have caregiving resources and guidance for families, and office hours run from Monday to Friday, 8 AM to 5 PM, making it a spot that aims to blend care with a home-like feel for elderly adults who need a place that can watch out for their health and daily needs.

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