Matthews Memorial Health Care

    5100 Jackson St Ext, Alexandria, LA, 71303
    4.2 · 52 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean facility but serious neglect

    I visited with a family member and left with mixed feelings. The building is impressively clean, smells pleasant, and several CNAs and therapists were genuinely kind, helpful, and professional. But I also witnessed/was told of serious issues - unresponsive staff, a catheter bag left unchanged for days, reports of theft, rude management, and concerns about staff behavior and safety. Because of those neglect and management issues, I cannot recommend placing a loved one here despite some excellent frontline caregivers.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.21 · 52 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      4.1
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      4.2

    Location

    Map showing location of Matthews Memorial Health Care

    About Matthews Memorial Health Care

    Matthews Memorial Health Care sits on Jackson Street Extension in Alexandria, Louisiana, and folks who come here can find a mix of services, so if someone's looking for short or long stays, skilled nursing, assisted living, memory care, or even hospice care, the staff are there. The building holds up to 124 certified beds, but usually, around 83 residents are in the place at one time, and they offer private rooms too, which many families like. It's a for-profit facility run by Providence Care LLC since 2009, managed by Pathway Management Of Louisiana LLC since 2013, and Medico LLC owns the largest part at 42%, still with a connection to the Beebe Family. Matthews Memorial Health Care is known for higher nurse staffing hours per resident than the state average, though that nurse turnover rate is higher than most-64.6% compared to the state's 48.4%-and sometimes that can mean new faces around, which some residents notice.

    The place focuses a lot on recovery, so people coming out of surgery, dealing with strokes or joint replacements, or who need help getting back mobility or strength, use the rehabilitation therapies offered, and the team works closely with local hospitals like Rapides Regional, St. Francis Cabrini, Health South, and Oceans to help folks move in and get settled after being in the hospital. Matthews Memorial offers different living arrangements-assisted living, memory care for Alzheimer's and dementia, long-term nursing care, and arrangements for those who need constant nursing help. There are programs and guidance for family caregivers too, which can be helpful for folks dealing with Alzheimer's or other memory issues, as the team tries to create a calm and safe place for people who can get confused or wander. The community puts effort into activities to nurture the body, mind, and spirit; there's a calendar of events, on-site amenities, and the meals are planned by chefs and meal planners for nutrition and taste.

    The facility does offer pain management and family caregiving support, though it's worth noting that one of the inspection reports found problems with providing safe and proper pain management for residents who needed it, and there was also a noted deficiency about not always telling residents and their families when there was an injury or decline, so communication could be better at times. The most recent standard inspection listed seven deficiencies at severity levels D to E, which means most issues didn't put residents in immediate danger but still show room for improvement. Matthews Memorial Health Care keeps policies like enhanced barrier precautions for safety and invites families to look at photo galleries to get a sense of the homelike atmosphere. People mention the friendly community and good activities, and nursing care for those with physical or mental health needs is always available, with expert guidance on hand for long-term care decisions, including help with arranging long-term care insurance. The place tries to offer a quiet, homelike environment for its residents, aiming to keep folks comfortable and engaged, even if there's still some work ahead in certain areas.

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