Naomi Heights Nursing and Rehabilitation Center, LLC

    2421 E Texas Ave, Alexandria, LA, 71301
    2.8 · 6 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, dirty facility; staff asleep

    I had a horrifying experience here: my loved one was left in feces and urine while aides slept and calls for help took 35 minutes. The place is understaffed, dirty, and feels neglectful - it should be shut down. Some CNAs/nurses were timely, diets were consistent, and the administrator was responsive, but overall the neglect and poor cleanliness outweigh the positives.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.3
    • Meals

      5.0
    • Amenities

      2.8
    • Value

      2.8

    Location

    Map showing location of Naomi Heights Nursing and Rehabilitation Center, LLC

    About Naomi Heights Nursing and Rehabilitation Center, LLC

    Naomi Heights Nursing and Rehabilitation Center, LLC, serves older adults who need skilled nursing care, rehabilitation, or help with dementia and Alzheimer's. The center offers physical, occupational, and speech therapies as well as respiratory therapy, social services, hospice care, and respite care. People find both short-term rehabilitation and long-term care here. The staff includes nurses, therapists, and supervisors who work together with doctors to make care plans tailored for each resident. The facility has modern amenities like big rooms, dining areas, and outdoor spaces, and creates a home-like place where friendships and activities help people feel at home. Naomi Heights has a strong focus on dignity, respect, and privacy. The team is known for its caring attitude, following a tradition started by F.C. and Annie Mae Matthews, and puts extra effort into kind words and thoughtful touches. Naomi Heights, privately owned and part of Central Management Company's family, supports its staff with ongoing training and uses new technology to keep care at a high standard. The staff pays attention to both technical care and the social and emotional needs of each person, aiming to improve every resident's quality of life without discrimination. The facility values upgrades and keeps working to offer comfortable surroundings with opportunities for enjoyable activities. Naomi Heights stands out for specializing in rehabilitation, dementia care, and therapy, always striving to create a warm, friendly, and supportive home for residents.

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