Pilgrim Manor Skilled Nursing and Rehabilitation

    1524 Doctors Dr, Bossier City, LA, 71111
    2.6 · 37 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Inconsistent care; avoid unless verified

    I have mixed impressions but overall would not recommend. The building is well-situated, looks clean at the entrance, and some staff (admissions, nurses, therapists, a few aides) were kind - rehab and activities helped my loved one at times. However my experience showed inconsistent, sometimes neglectful care: rooms and beds not kept, long diaper/change delays, rough transfers, missing personal items, poor complaint handling, and slow or ignored medical responses (my mother later developed pneumonia and died). I also encountered rude, unempathetic staff and heard allegations of theft and substance problems among aides. If you consider this place, verify staffing, cleanliness, incident reporting, and complaint follow-through before committing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.65 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.8
    • Meals

      2.8
    • Amenities

      3.5
    • Value

      1.0

    Location

    Map showing location of Pilgrim Manor Skilled Nursing and Rehabilitation

    About Pilgrim Manor Skilled Nursing and Rehabilitation

    Pilgrim Manor Skilled Nursing and Rehabilitation has been open since July 1, 1995, sitting at 1524 Doctors Dr in Bossier City, Louisiana, offering both short-term rehabilitation and long-term nursing care for adults who need help after illness, injury, or surgery, and for those who require ongoing support. The facility has 155 certified beds-36 of which were available as of June 2025-and accepts Medicare and Medicaid insurance. With skilled nurses and licensed professional staff on hand, residents can get 24/7 supervision and personalized care, whether they need assistance with daily activities like bathing, dressing, medication, or more involved care such as respiratory support, dementia care, or hospice services. Management comes from Priority Management Group, with James Almond as the Director, and Sdb Holdings with William Bauder, Douglas Boulware, and Steven Boulware as indirect owners. Average nurse hours per resident per day is 3.29, and the facility has a nurse turnover rate of about 61.9%.

    The place operates as a for-profit limited liability company, with no recent change in ownership, and is organized within a Continuing Care Retirement Community, which means residents can move between levels of care as needed. Residents find a comfortable environment, with furnished rooms that offer flat-screen TVs with cable, kitchenettes, air conditioning, Wi-Fi, and private or shared settings. There's a dining room with all-day and restaurant-style meal service, a professional chef, and options for dietary needs like diabetes and allergies. The kitchen follows food safety standards, and management sources food from approved suppliers.

    Pilgrim Manor has documented some deficiencies, including not always meeting care quality, respiratory care, or food handling requirements, so families should look into recent inspection results if concerned about health and safety standards. Still, the staff provides rehabilitation services, including outpatient therapy and occupational therapy, using a fully equipped area for therapy and exercise. Residents can enjoy game rooms, a movie theater, arts and crafts, a library, outdoor paths and gardens, and relaxed spaces for social time, along with a beauty shop, spa, and family support groups. There's laundry service, housekeeping, transportation, and organized activities, plus emergency alert systems in rooms.

    The facility creates custom care plans with the help of expert nurses and therapists, focused on keeping each resident safe and comfortable, whether for a short stay or longer care. Respite care and palliative support are also available when families need extra help. With a focus on compassionate treatment and a resident council that brings up concerns, Pilgrim Manor tries to keep care personal and respectful. While the BBB gives it an A+ rating, some care issues have happened, so anyone looking at Pilgrim Manor should look at up-to-date reports to decide if this community fits their needs.

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