Chateau Living Center

    716 Village Rd, Kenner, LA, 70065
    2.6 · 84 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed neglectful unsafe avoid facility

    I placed my loved one here for short-term rehab after a hip replacement and regret it. The building looks nice, but chronic understaffing and poor management meant slow or missing care - delayed pain meds, unanswered call lights, skipped meals/ice/water, no bed baths, filthy sheets/rooms, and missing belongings. Staff were often rude or dismissive, phones and communication with family were terrible, and there were serious safety incidents (pressure ulcers, hospital transfers, unexplained injuries). A few therapists and nurses were kind and helpful, but overall the facility felt money-driven and neglectful. I would not recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.62 · 84 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.6
    • Meals

      2.7
    • Amenities

      3.6
    • Value

      1.0

    Location

    Map showing location of Chateau Living Center

    About Chateau Living Center

    Chateau Living Center is a place where seniors who can't live alone safely will find skilled nursing and long-term care, and they offer short-term stays for rehabilitation and respite too, so people can recover after illness or surgery with physical, occupational, speech, infusion, and enteral therapies on site, and there's wound and tracheotomy care for those who need it, along with dietary services that include a dining program serving nutritious meals made with good ingredients, and they have laundry and housekeeping to keep things tidy. There are private and semiprivate rooms that each have a 24-hour call light for help at any time, and the staff provides healthcare support day and night, plus case management for residents who need help planning care, and they welcome those on Medicare, Medicaid, and private insurance. Chateau Living Center keeps a Rehab Unit for people needing extra therapy, and their maintenance department runs a Wanderguard system to help keep residents safe, especially for those who might wander. There's transportation that residents don't have to pay for, and parking services for visitors. They make a point to create a warm setting that feels like family, where folks can join in activities and find amenities that try to keep the mind, body, and spirit as engaged as possible, though the details of those activities and features are a little unclear. People can get support from in-house social services, plus hospice care for those nearing the end of life, and restorative programs to help stay strong, all in a community that works to provide care with dignity.

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