High Hope Care Center

    475 High Hope Rd, Sulphur, LA, 70663
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean facility, serious safety concerns

    I have mixed feelings. The building is clean, welcoming, with strong rehab, activities, and many warm, helpful staff - but I witnessed dangerous lapses: rude/rushed nurses, medication and diet errors (diabetic meals wrong), missed labs, falls not communicated, residents left unattended and at choking risk. Communication and leadership felt defensive; because of safety and neglect concerns I cannot recommend it for medically vulnerable loved ones, though a few caregivers were truly compassionate.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.63 · 139 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.5
    • Meals

      3.5
    • Amenities

      4.2
    • Value

      5.0

    Location

    Map showing location of High Hope Care Center

    About High Hope Care Center

    High Hope Care Center in Sulphur, Louisiana, has 101 certified beds and runs with an average of 94 residents each day, so it's usually close to full, and it's got a skilled nursing team on hand with 12-16 hour daily staffing and 24-hour call system-though the nurse hours per resident, at 3.30 a day, fall below the state average of 3.8, which means nurses here are a bit stretched, even if their turnover rate is better than most places at 41.2% compared to the state's 48.4%, so people working there do tend to stick around longer. The facility operates in a single-story building and offers a wide range of care, including skilled nursing, dementia and memory care, independent and assisted living, plus regular help with bathing, dressing, and medicines, and when someone's just come out of the hospital, the staff can provide IV antibiotics, synergy therapy, hospice care, and round-the-clock nursing-not to mention a professional team that aims for personalized medical attention, with treatment plans shaped by doctors along with input from staff and families, which really can help keep everyone in the loop. There's a nice touch with the choices of private rooms, all furnished with bathrooms, kitchenettes, cable TV, phones, and fast Wi-Fi, which does make people feel at home, and the emergency alert systems and special security are set up to support anyone prone to wandering, which is important for memory care.

    On the lifestyle side, High Hope offers a pretty lively schedule, like movie nights, arts and crafts, fitness sessions, religious services, music programs, and social events, with outdoor walking paths and gardens for fresh air, plus scheduled van transportation to appointments or outings, and amenities like a library, spa, wellness room, on-site beauty and barber shop, and restaurant-style dining-meals made by a chef who can handle special diets like allergies or diabetes, so everyone gets what they need at mealtimes, and there's always home-cooked food on offer. Housekeeping and laundry are part of the deal too, and daily routines get handled so residents can spend time doing what they enjoy, whether it's games or spending time in the garden, and there's a community focus with resident-run events and an activities calendar. High Hope is part of the Charleston Healthcare Group, has been managed by Kendall Broussard since 2008, and the family owners also include Elizabeth Broussard, Reuben Broussard, Todd Broussard, and Alton Delrie, and the whole place keeps its license current and meets state requirements, also accepting Medicaid, Medicare, and most private insurance, which makes it flexible for many families.

    As for inspection reports, High Hope Care Center's received seven total deficiencies over recent inspections, including issues in resident assessment and care planning (F0644) and quality of life and care (F0698), all marked as causing no actual harm but with the potential for more than minimal harm, plus other citations tied to unsafe dialysis care and not always coordinating referrals or assessments, which shows there've been some problems identified by regulators, even though they haven't led to direct harm. The staff's been described as caring and honest, working to support physical, emotional, and social needs with dignity and comfort, aiming to keep everyone safe and respected, and memory care, support for daily tasks, therapy, and independent living options get built into the same community as part of their Continuing Care Retirement Community model, so people can move through different levels of care as needed without moving away from familiar faces and surroundings. While there aren't public reviews or ratings to look over, the facility stays active with its own activities, and the philosophy centers on encouragement, kindness, and supporting each person's well-being.

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