Southridge Rehabilitation

    10 May St, Biddeford, ME, 04005
    3.3 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but dangerous care

    I had mixed, mostly worrying experiences. Many staff were loving, compassionate and supportive-the activity team, care director Tammy and the café were real positives-but the community felt understaffed and dated. I witnessed disrespectful, rough care (residents left in hallways), meds and safe discharge issues, and inconsistent cleanliness with a bad stench in places. Communication was poor (my father died there and I wasn't told until 2:00 a.m.); meals are plentiful but very processed/high in sodium. I can't recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.25 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.8
    • Meals

      3.3
    • Amenities

      3.0
    • Value

      3.3

    Location

    Map showing location of Southridge Rehabilitation

    About Southridge Rehabilitation

    Southridge Rehabilitation, located at 10 May St in Biddeford, Maine, has served the community for over 40 years and operates as a non-profit healthcare facility licensed with Medicare since 1993, and offers a blend of assisted living, skilled nursing, memory care, residential care, and rehabilitation services, so folks can get care for many different needs right in one place, and the facility has 78 certified beds with about 45 residents on a normal day, plus it's got studio apartments and assisted living options along with short-term rehab or long-term care, and people can use private pay, Medicare, or Medicaid. There's direct ownership by John Orestis through North Country Associates, with no indirect or outside managerial control listed, and services stretch from physical and occupational therapy to speech therapy, memory care for folks with Alzheimer's or dementia, ICF/IID services for intellectual and developmental disabilities, and even adult day programs, so there are several ways care is delivered here. When it comes to daily life, residents use amenities like free Wi-Fi and cable TV, all-inclusive meal services with special dietary programs, a beauty and barber shop, elevators, housekeeping, laundry, and a shared lounge, and the place schedules and handles local medical appointments and transportation, so folks don't have to worry about how to get to the doctor, and there's plenty of daily activity programming too. They've got staff covering skilled nursing and specialty care areas like wound care, IV therapy, hospice, cardiac and respiratory management, and complex post-surgery support, with individualized care plans that get doctors and residents working together, and that in-house approach aims to help people gain more independence. The average community rating sits at 5.5 out of 10, with 13 public reviews at a 3.2-star average, while the nursing home section holds a 1-star rating from the Centers for Medicare & Medicaid Services, and there are some ongoing quality concerns, since it's a Special Focus Facility Candidate with a significant regulatory history, including 30 documented deficiencies, problems like not creating care plans fast enough, not always informing residents or families quickly about incidents, accident hazard issues causing immediate safety concerns, infection control problems, and a nurse turnover rate of 40.8%, so families should consider those details carefully. Even with its strong reputation in parts of the community and several awards, and a staff committed to personal goal setting and compassionate care, the facility does have areas where improvement is needed, but offers a full range of specialized care, long-term support, and resources for families managing elder care, and all that's wrapped into a setting that's designed to feel homelike and supportive.

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