Oak Grove Center

    27 Cool St, Waterville, ME, 04901
    3.9 · 42 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Kind staff, unsafe and understaffed

    I have very mixed feelings. The CNAs, nurses and activities staff were kind, skilled and caring, administration (Amanda) was pleasant, and the place can be beautiful and nurturing at times. But chronic understaffing and staff burnout were obvious - long waits for care and meds, heavy electronic charting, slow call responses, and fear of retaliation among staff. Housekeeping and infection control were unacceptable: dirty rooms/toilets, mold, laundry failures, no wipes (toilet paper used), mixing cleaners, PPE shortages, and overflowing trash. Management turnover, poor communication, and inconsistent meals/rehab made things worse. I would not recommend this for a loved one until staffing, cleaning, and safety issues are fixed and regulators review the facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.90 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.0
    • Meals

      2.5
    • Amenities

      3.8
    • Value

      1.0

    Location

    Map showing location of Oak Grove Center

    About Oak Grove Center

    Oak Grove Center, found at 27 Cool Street in Waterville, ME, is a nursing home that offers 90 certified beds and takes care of people who need long-term medical help, short stays after a hospital visit, or expert care for illness or surgery, and they have a reputation backed by about 20 reviews, with an average rating of 3.2 out of 5, which shows they've been serving the community for some time, and while no place is perfect, this one's got its share of resources. Oak Grove Center gives skilled nursing care with staff around 24 hours a day, and there's a call system for quick help, which seems to put families at ease a bit, and they help with medication, bathing, dressing, and the normal activities people do every day, plus they manage pain and special treatments like wound care, colostomy care, and even ventilator or dialysis care, which is pretty important for folks with tougher health challenges.

    Residents there can choose private or semi-private rooms, which come furnished, and each room is air conditioned with climate controls, has a private bathroom, and some have patios or porches that overlook gardens or courtyards so you don't feel closed in, and they offer cable TV, wireless internet, and phone service in rooms, which keeps people connected, and of course there's a smoke-free policy, which some find a relief, with laundry and housekeeping included, upgraded towels and linens, and staff for mail and newspaper delivery. Oak Grove Center says they help with Home Care (non-medical), Home Health Care that's Medicare-Certified, hospice care, and palliative care, plus support for family caregivers, and lots of options for every care level, including Independent Living, Assisted Living, Memory Care for dementia and Alzheimer's, Adult Day Services, and Respite care for short-term or ongoing needs, and this facility accepts Medicare and Medicaid, along with Medicaid Home and Community-Based Services, so there are options for people with different coverage.

    People here get regular meals prepared for them, and there's restaurant-style dining, private rooms for family visits, in-room dining if needed, a café with everyday menu options, and staff can help with special diets and all-day dining, so folks don't have to eat at certain hours, which some like, and there are fun things too-organized outings for lunch, shopping or just a drive, social events like exercise classes, group chats, barbecues, movie nights, and even religious and cultural activities when folks want something more than sitting around. They allow pets, have walking paths, a barber and beauty salon, a recreation room, a community garden, arts and crafts, and fireplaces in the lounge areas for people who like a cozy setting, with resident and family councils so people can get their opinions heard and maybe things change for the better when enough people talk together.

    The staff covers a lot of ground, including nurses, a director of nursing, a medical director, and others like an administrator and admissions specialist who can help families understand the process, and if someone's got special needs for therapy, there's physical, occupational, and speech therapists who work with each person's own care plan, and they also offer orthopedic rehab for folks recovering from hip or knee surgery, and have outpatient therapy for those still at home. For memory care, the facility's got safety alarms and an emergency alert system, and they offer coordinated transportation for appointments or errands, while providing case management and individual treatment plans for residents who need extra help keeping track of everything.

    Oak Grove Center connects with Genesis Healthcare, which is a big holding company, and offers other nearby centers like Cedar Ridge, Sandy River, and Harbor Hill, so families who want to compare choices can look at them together, and the center lists itself in public directories for easier searching. There's a live chat on their website where staff answer questions, so if someone's thinking of moving in or needs special services like pain management, day care, or therapy, it's worth asking all you want. Oak Grove Center doesn't claim to be perfect but does offer a wide range of care and support services for seniors and their families, with options for a variety of needs, and enough activities and support so people can feel less isolated and get a bit of help or something to look forward to most days.

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